Banking Center Assistant Mgr

Responsibilities

• Delivers an exceptional client experience through the leadership and motivation of a high-performing team.
• Ensures operational excellence to protect clients, team members, and the bank, including the oversight of operational controls in the banking center, monitoring adherence to policies, procedures, audit standards, legal, and regulatory requirements, and timely communication of operational changes to all banking center team members.
• Motivates Client Service Representatives to perform their best through activity-based coaching and capability development; identifies and hires top talent; and provides candid, actionable performance feedback.
• Delivers sales and service results that meet defined performance targets by providing personalized financial advice to fulfill each client’s sales and service needs, implementing strategies to retain and deepen existing client relationships, establishing new banking relationships through the execution of Old National’s sales process, referring clients to business product partners, building customer confidence with digital channel capabilities, providing account servicing and maintenance, and effectively resolving customer concerns.

Requirements

• Bilingual is strongly preferred in this position.

Qualifications

• Education: Associate Degree in business related field preferred or equivalent combination of education and relevant work experience
• Experience: 3+ years of experience in banking, retail sales leadership and or customer service
• Supervisory experience: 2+ years of supervisory experience, preferably in the banking or retail industry
• Licenses/Certifications: must be eligible to register with the National Mortgage Licensing System and Registry (NMLS)

Benefits

Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. Includes competitive compensation with a salary range of $21.50/Hr. - $37.50/Hr., medical, dental, and vision insurance, 401K, continuing education opportunities and an employee assistance program.

Pay

The salary range for this position is $21.50/Hr. - $37.50/Hr.

Schedule

N/A

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. We also offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.