Banking Associate (Brooklyn)

About Carver Federal Savings Bank

Founded in 1948 and headquartered in Harlem, Carver Federal Savings Bank is the nation's largest and oldest continually Black-operated bank, a U.S. Treasury certified Community Development Financial Institution (CDFI) and federally designated Minority Depository Institution (MDI). For over 75 years, Carver has served the communities of Harlem, Brooklyn, and Queens with the conviction that access to quality financial services and real economic opportunity should not be determined by neighborhood or circumstance. We reinvest more than 70 cents of every deposit dollar back into the communities we serve, 10 points above the CDFI standard. We hold an Outstanding rating on our Community Reinvestment Act examination. We are in a period of deliberate transformation, growing our institution, strengthening our team, and deepening our impact. Located in Brooklyn, the Banking Associate reports to the Branch Manager within the Consumer & Community Banking department.

Responsibilities

• Process all client transactions accurately and efficiently, including deposits, withdrawals, check cashing, payments, money orders, cashier's checks, wire transfer intake, and cash advances, maintaining a balanced cash drawer at the close of every shift
• Welcome every client who enters the branch with genuine warmth, make them feel seen, and give your full attention to every interaction regardless of transaction size or how busy the branch floor is
• Answer client questions about account balances, transaction history, holds, and basic account features with confidence, escalating to the Branch Leadership or Relationship Banker when the situation requires a more advanced conversation
• Resolve minor service concerns at the point of contact, exercising good judgment on when to handle and when to escalate, and always following up to ensure the client left satisfied
• Maintain awareness of wait times and lobby flow, communicating proactively with clients who are waiting and keeping the client experience organized and professional at all times
• Identify client needs during every transaction interaction and make confident, informed referrals to Relationship Bankers for account openings, consumer loans, CD inquiries, digital banking enrollment, and any need that goes beyond the immediate transaction
• Introduce Carver's products and services naturally in the course of every client conversation, highlighting benefits without pressure and creating curiosity that leads to a deeper banking relationship
• Meet individually assigned referral goals as a core part of the role, understanding that every referral made well is a client relationship deepened and a direct contribution to the branch's growth
• Promote Carver's digital banking tools by educating clients on mobile banking, online account access, and self-service features, offering to help clients get set up before they leave the branch
• Participate in branch sales huddles, contribute your client observations and referral activity, and hold yourself accountable to the goals you commit to each day
• Balance your cash drawer at the end of every shift with zero variance as the standard, investigating any differences immediately and reporting discrepancies to the Branch Manager without delay
• Adhere to all operational procedures including dual-control requirements, vault access protocols, large cash transaction reporting, and currency transaction report preparation
• Follow all BSA/AML and OFAC screening requirements with every applicable transaction, recognizing that these controls exist to protect clients and the institution, not as obstacles to