Banker Trainer - Assistant Manager (Mohawk Valley Region)

About the role

The Banker Trainer- Assistant Manager position within the Retail Banking team at The Arrow Financial Corporation Family of Companies is seeking a dynamic professional with experience in banking, cash management, strong attention to detail, and excellent communication skills.

Responsibilities

• Assist with the new hire onboarding process and monitor to ensure team members are properly onboarded into role including onsite training per Branch Experience guidelines and analyzing skills to determine if scheduling additional training is needed.
• Provide training, support and guidance as appropriate to co-workers and customers.
• Perform duties of all branch employees and stay up to date on any policy or procedural changes.
• Provide consistent, outstanding customer service by anticipating and reacting to customer needs.
• Manage, coach and counsel staff to meet department goals and achieve performance standards; encourage continuous improvement for career development.
• Solicit new business while maintaining current customer relationships.
• Oversee and adhere to requirements pertaining to branch security, fraud prevention, and Bank Secrecy Act; identify counterfeit currency and monetary instruments.
• Provide coverage for vacancies and vacations.

Requirements

• Education/Certifications/Experience: Associates degree or equivalent experience required; 4 years of experience in banking, customer service, or retail sales preferred; Ability to obtain NMLS certification and Signature Guarantee certification; 1 year supervisory experience preferred.
• Skills/Knowledge: Strong communication skills, both written and verbal; comfortable communicating with customers, co-workers, and management; Sales and referral experience; knowledge of banking platforms, products and services offered preferred; Proficient in Microsoft Office Suite: Word, Excel, and Outlook.
• Other: Travel to various branches as needed; Work rotating Saturday schedule.

Qualifications

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

• Strong communication skills, both written and verbal; comfortable communicating with customers, co-workers, and management.
• Sales and referral experience; knowledge of banking platforms, products and services offered preferred.
• Proficient in Microsoft Office Suite: Word, Excel, and Outlook.

Benefits

We offer a comprehensive benefits package featuring:

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays.
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership.
• Education and Tuition Reimbursement.
• Employee Assistance Program for our employees and their immediate family members.

Pay

The salary range for this position is $22.50 - $28.00 per hour commensurate with experience and education. Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance.

Schedule

We are open on Saturdays and require a rotating Saturday schedule.

Equal Opportunity Employer

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.