Bankcard Maintenance Supv

Responsibilities

The Bankcard Maintenance Supervisor oversees daily operations related to bankcard maintenance and payment support functions within Payment Operations. This role provides guidance and direction to team members while ensuring high-quality service delivery to internal partners, community bank clients, and commercial card stakeholders. The Supervisor is responsible for coordinating complex reporting, reviewing analytical work, monitoring settlement activities, and ensuring accurate maintenance processes across multiple disciplines, including fraud, debit card, commercial card, Zelle, ACH, and other payment channels. The Supervisor manages escalated operational scenarios, assists staff in troubleshooting complex issues, and ensures all activities comply with regulatory requirements, network operating rules, and internal control standards. This role partners with management to identify risks, implement process improvements, and support initiatives that enhance operational efficiency and quality. As a frontline leader, the Supervisor provides coaching, performance feedback, and development opportunities to team members. The role also supports operational planning, helps establish best practices, and serves as a subject matter resource for team and department leadership.

Qualifications and Education Requirements

• Bachelor’s degree in business administration preferred
• 3 - 5 years’ bank office, payments, and banking experience preferred
• Experience working with 3rd Party Vendors / Vendor Management
• Proficient in Microsoft Suite and Sharepoint

Key Competencies for Position

• Compelling Communication - Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions.
• Strategy in Action - Resourcefulness and ability to devise creative solutions to problems. Ability to analyze complex documents. Ability to analyze substantial amounts of data. Ability to set and meet goals.
• Promotes Change - Identified and recommends changes to leadership to improve performance. Remains agile by quickly modifying behavior, leveraging resources, and trying new approaches to effectively embrace change.
• Makes Decisions and Solves Problems - Experience testing and mapping various business processes and protocols. Familiarity with industry technology systems to gather data and problem solve.
• Banking Products - Knowledge of and ability to assess products and services to determine appropriate back-office support of payment solutions.
• Data Management and Analytics - Knowledge and ability to analyze data for management considerations and execution.
• Business Analytics - Knowledge of technologies, techniques and practices for the evaluation of business performance data; ability to analyze business performance using advanced statistical methods to justify and drive future business planning decisions.
• Operational Risk - Knowledge of processes, tools, and techniques used to determine the degree of risk in a given transaction or customer relationship; ability to assess, rate and manage exposure to risk for decision making. Knowledge of policies and processes for operational risk management; ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures.
• Regulatory Environment - Financial Services - Knowledge of and ability to help an organization adapt to applicable federal, state, local, and company-specific regulations, policies, and guidelines affecting business practices.
• International / 3rd Party Vendor Management - Manage and deliver strategic sourcing and outsourcing engagements across all phases of the sourcing lifecycle. Understand existing, new, and developing regulatory expectations. Work closely with the leadership teams of the functions and lines of business to oversee on-boarding, risk acceptance, exit / contingency planning and ongoing monitoring of vendors and outsourcing partners.

Key Measures of Success/Key Deliverables

• Improved productivity – By analyzing data and providing recommendations for enhancements.
• Better collaboration across organizations by ensuring communication with key stakeholders.
• Support sales growth – By analyzing data and ensuring processes are meeting line of business and client needs.

Pay

The salary range for this position is $51,700/yr - $93,500/yr plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location.

Schedule

This role operates Monday through Friday: 8AM CST – 5PM CST.