Bank Services Representative - Rochester Office

About the role

We’re looking for a dedicated Bank Services Representative to provide outstanding customer service and support as part of our Rochester, NH retail banking team. You’ll play a vital role in building long-lasting relationships with customers while ensuring smooth and accurate financial transactions. If you’re passionate about customer service and looking for an opportunity to grow professionally in a dynamic team environment, we’d love to meet you!

Responsibilities

• Process a variety of financial transactions with accuracy, including deposits, withdrawals, loan payments, and check cashing.
• Handle cash balancing and financial transactions with care to minimize errors.
• Open and maintain retail deposit accounts, ensuring accuracy in all account-related tasks such as signature cards and address changes.
• Support overall office functions to ensure smooth daily operations.
• Deliver top-notch service to existing and prospective customers, fostering trust and creating lasting professional relationships.
• Act as a knowledgeable resource for customer inquiries regarding bank products and services.
• Maintain a positive and approachable demeanor while assisting customers at the Bank Services Representative window.
• Stay up-to-date with bank policies, products, services, and industry regulations to ensure all operations meet legal and regulatory standards.
• Participate in ongoing training to enhance your skills, including understanding federal and state regulations and compliance procedures.
• Adhere to all relevant banking laws, including the Bank Secrecy Act and FinCEN Regulations.
• Active work environment with periods of standing, sitting, and walking.
• Ability to lift up to 60 lbs. when necessary.
• Primarily office-based with direct interaction with customers, providing excellent service at the bank’s service windows.

Qualifications

• High School Diploma or equivalent required.
• Prior experience in cash handling, sales, customer service, or banking is a plus.
• Must have knowledge and experience with computer programs used throughout the course of the workday.
• Strong communication skills with the ability to interact professionally with customers and teammates.
• A commitment to accuracy, organization, and attention to detail.
• Ability to work independently and as part of a team in a fast-paced setting.
• A proactive approach to learning and personal development.

Benefits

• Competitive compensation and benefits package, including an Annual Incentive Compensation (bonus) Plan.
• 401(k) with 50% match on the first 6% of eligible earnings.
• Generous paid time off as well as paid time off for employees to give back to the communities in which we operate and live.
• Tuition Reimbursement as well as internal and external training opportunities for professional growth and career advancement.
• Supportive team-oriented work environment; encouragement to attend bank‑wide celebrations and meetings.
• Valuable experience in the banking industry and skill‑set enhancement.

Pay

Starting rate is based upon experience.