Community Banking Service Representative

About the role

The Community Banking Service Representative (CBSR) plays a crucial role in supporting the consumer services function of a community bank. Journey Bank, with 22 locations and 290 employees, seeks a full-time CBSR to work on-site at the Montoursville Branch.

Responsibilities

• Opens and processes new accounts of all types.
• Maintains a thorough knowledge of bank products and services to assist customers and sell accordingly.
• Solicits new business from both current and potential customers.
• Answers inquiries and resolves problems related to customer accounts and banking services.
• Performs all duties of a teller as needed.
• Assists customers efficiently and professionally.
• Supports the adherence to internal policies, procedures, and regulatory requirements.

Requirements

• A minimum of high school diploma or equivalent required, with a preference for an advanced degree in a business or financial related field.
• A minimum of 2 years of experience as a teller, and/or customer service or banking experience preferred.
• Proficient in reading, verbal, and written communication, analytical, organizational, and planning skills, and math skills.
• Proficient in computer skills including online, internet, and mobile banking.
• Demonstrates management and/or supervisory skills.
• Can effectively manage multiple tasks and duties within the office.
• Exhibits excellent interpersonal relations, active listening, attention to detail, and a positive professional attitude.

Hours

Monday-Friday, 37.5 hours per week, including early evening hours and rotating Saturdays, based on Montoursville Branch hours.

Benefits

A competitive compensation and excellent benefit package, including a 401(k) with a safe harbor match, paid holidays, and vacation time.

Pay

Competitive compensation package.

Schedule

Based on Montoursville Branch hours.