Bank Security - GSOC Monitor
Responsibilities
- Monitor intrusion alarms and access control systems and respond according to established procedures.
- Respond to calls from teammates regarding alarms, access issues, and general security questions.
- Provide assistance with access to facilities in accordance with established protocols.
- Evaluate alarm events using available information, including video systems, to verify activity, reduce false alarms, and make informed decisions on dispatching law enforcement or escalating incidents.
- Perform alarm verification activities designed to minimize unnecessary dispatches while ensuring timely response to legitimate security events.
- Prioritize and manage multiple alarms, calls, and events based on severity and potential impact.
- Accurately document incidents, actions taken, and communications in designated systems.
- Follow standard operating procedures (SOPs) for alarm handling, escalation, and reporting.
- Adhere to all organizational security policies, procedures, and applicable regulatory requirements.
- Maintain confidentiality of sensitive security information, access credentials, and operational procedures in accordance with organizational policies.
- Escalate unusual or high-risk situations to the appropriate Tier 2 security personnel.
- Communicate clearly and professionally with teammates and team members.
- Represent the security team in a professional manner when interacting with teammates and stakeholders.
- Carefully coordinate activities with other PSOC operators to ensure continuous coverage.
- Conduct thorough shift handoffs to ensure continuity of operations and awareness of ongoing incidents.
- Maintain situational awareness and remain alert to potential security issues at all times.
- Meet established performance expectations for alarm response, call handling, and documentation quality.
Requirements
- A high school diploma or equivalent.
- Proficiency with computers and the ability to work across multiple systems simultaneously.
- The ability to type and document information clearly and accurately.
- Comfortable handling phone calls and interacting with teammates.
- The ability to work effectively in a monitored and controlled environment.
- The ability to follow procedures while applying sound judgment when appropriate.
Qualifications
- An associate’s or bachelor’s degree.
- Two to five years of experience in one or more of the following areas: Security operations or monitoring, Alarm monitoring or dispatch, Call center or customer support, Customer service or branch operations.
Benefits
Comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
Pay
Competitive hourly wage of $22.00/Hour (DailyPay is available for GardaWorld employees!)
Schedule
Monday - Friday | 3:00PM - 11:00PM
Skills
High school diploma or equivalent.
Benefits
Comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
Pay
Competitive hourly wage of $22.00/Hour (DailyPay is available for GardaWorld employees!)
Schedule
Monday - Friday | 3:00PM - 11:00PM
Company Information
GardaWorld Security Services is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe. Not the job for you? Make sure to check out all our jobs! We also have tactical, surveillance, and even casual roles available.