Bank Operations Associate - Legal Processing

About the role

This position is part of the Exception Processing department within our Bank Operations group. Exception Processing handles critical daily tasks such as processing transactions that fail to post systematically, building check image return files, managing posting decisions for overdrawn accounts, processing disputed ACH activity, handling government reclamations, processing state levies, and conducting account research for customers and formal legal requests.

The role will initially focus on processing subpoenas, state levies, garnishments, and other legal requests.

Responsibilities

• Process transactions that fail to post systematically
• Build check image return files
• Manage posting decisions for overdrawn accounts
• Process disputed ACH activity
• Handle government reclamations and state levies
• Conduct account research for customers and formal legal requests
• Process subpoenas, garnishments, and other legal requests
• Read, reference, and interpret written departmental procedures
• Cross-train on department tasks
• Suggest corrections or enhancements to existing processes
• Develop a deeper understanding of applicable regulations, operational compliance, and the banking industry
• Other duties as assigned by management

Requirements

• 1-3 years of banking experience or a related legal field
• College degree preferred, but not required
• Ability to work in a team environment where responsibilities rotate and knowledge-sharing is encouraged
• Strong communication skills for professional interactions via phone and email with internal customers, business partners, legal counsel, and external law firms
• Proficiency with standard computer software (MS Outlook, MS Excel) and ability to quickly learn job-specific software and web-based applications
• Strong work ethic, problem-solving skills, and attention to detail
• Ability to operate in a deadline-driven environment with specific service level agreements

Schedule

Primary hours are Monday through Friday, 8:00 AM – 5:00 PM. Additional hours may be required as needed.