Associate, Bank Operations

About the role

At Community Federal Savings Bank (CFSB), we’re more than a bank—we’re the engine behind fintech innovation. We power global payments, lending, and banking solutions while staying deeply committed to a personal, relationship-driven approach. We’re looking for a detail-driven, curious, and proactive Associate to join our Bank Operations team, focused on abandoned and unclaimed property and escheatment.

Responsibilities

• Own critical workflows that ensure accurate identification, reporting, and resolution of abandoned or unclaimed accounts
• Monitor and analyze daily/weekly dormancy and escheatment activity across products (deposits, cards, remittances, gift cards)
• Validate account inactivity triggers and customer data to ensure accuracy (e.g., period of inactivity, returned mail, undeliverable statements)
• Execute due diligence outreach (mail/email) and track account reactivation
• Prepare and process state filings, remittances, and reconciliations
• Support general ledger postings and maintain audit-ready documentation
• Partner with Customer Service to resolve customer inquiries and reactivate accounts
• Collaborate with Compliance & Legal on evolving regulations and policies
• Work with Finance on reconciliations and monthly close impacts
• Engage Technology/Data teams to enhance reporting and data processes
• Contribute to audit readiness, including internal/external reviews and remediation efforts
• Perform quality control checks and continuously look for ways to improve processes

Qualifications

• A bachelor’s degree or equivalent experience
• 1–3 years of experience in banking or financial operations (deposits, payments, cards, or reconciliations)
• Familiarity with unclaimed property/escheatment processes (dormancy, due diligence, reporting, remittance) is a strong plus