Bank Manager

About the Role

At Landmark, you'll build relationships beyond transactions, work with people who strive to improve every day, and have the opportunity to make a real difference for our customers and communities. As a Bank Manager, you will lead a team that consistently delivers Landmark National Bank’s commitment to be champions and catalysts for our communities.

Responsibilities

• Provide leadership and management for a team that delivers exceptional customer service and demonstrates a high level of knowledge of all bank products and services.
• Build and maintain relationships with new and existing customers, representing a positive bank image through community engagement.
• Ensure efficient, compliant, and profitable branch operations, including leading business development efforts.
• Hold team accountable for service and sales performance standards; provide supervision, training, coaching, and development to support team and bank success.
• Work closely with team, other bank divisions, and leadership to develop, monitor, and achieve branch goals.
• Train, coach, and develop your team in assessing and addressing customer needs to provide excellent customer service.
• Utilize a high level of knowledge of all bank products and services to connect current and prospective customers to Landmark National Bank offerings.
• Develop and implement a comprehensive business development plan, including active outreach to current and prospective customers.
• Serve customers with consumer loan needs by accepting, inputting, closing, and approving consumer loan requests.
• Represent Landmark National Bank through community engagement to advance the bank’s reputation both during and after business hours.
• Ensure compliance with internal controls, operational procedures, and risk management policies, including regular audits.
• Supervise, train, coach, and develop your team of associates using the Quarterly Job Progress Plan and other performance development processes.
• Manage your professional improvement through the Quarterly Job Progress Plan, consistently meeting Minimum, Target, and Optimum performance levels.
• Responsible for performance counseling, including making and recommending disciplinary action decisions.
• Utilize the prescribed hiring process to select team members.
• Engage in and initiate Landmark National Bank Culture initiatives and team success activities, such as Daily Huddles, Weekly Rally Meetings, and Celebration events.
• Demonstrate sound business judgement, including collecting and analyzing data to inform decisions.
• Represent the bank well in the community.
• Perform other duties and projects as assigned.
• Adhere to bank policies and procedures.

Requirements

• Bachelor’s Degree in Business or related field, or equivalent work experience.
• Maintain a high degree of discretion and confidentiality.
• Demonstrated leadership skills.
• Able to exercise sound business judgement.
• Strong planning and organizational skills.
• Advanced communication and customer service skills, including experience with presentations.
• Supervisory and management experience (preferred).
• Consumer lending experience (preferred).
• Advanced understanding of basic personal computer programs (Internet, Word, Excel, and Outlook).