Bank Business Process Consultant Lead

About USAA

USAA’s mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice. The company strives to be the #1 choice for the military community and their families, guided by core values of honesty, integrity, loyalty, and service. USAA supports active‑duty military spouses and may offer remote or hybrid flexibility for them consistent with policy and business needs.

The Opportunity

As a dedicated Bank Business Process Consultant Lead, you will leverage expert knowledge of bank processes and products to serve as a trusted advisor to internal business partners. You will oversee the template creation process for operational communications, manage production monitoring and reporting, and centralize risk management for all Bank Operational Communications. The role includes developing a new communication governance framework, coordinating cross‑departmental initiatives, and driving operational efficiency through process evaluation, improvement, and control execution.

Responsibilities

• Identify and implement strategic opportunities and solutions for key stakeholders.
• Develop business process enhancements that align with bank strategy and risk management frameworks.
• Coach others and lead acquisition and application of expert business knowledge.
• Plan, execute, and coordinate highly complex projects.
• Apply holistic understanding of risk and regulatory compliance to business strategies and solutions.
• Manage risks using established methodologies and control plans to meet functional and line‑of‑business requirements.
• Provide consultation to ensure processes address risk across all activities.
• Review, advise, and develop communication plans for customers and internal stakeholders.
• Ensure alignment between internal stakeholders and customers through proactive communication and engagement strategies.
• Utilize data and analytics to deliver insights into customer and business process performance, identifying improvement opportunities.
• Monitor and control risks associated with business activities in accordance with policies and procedures.

Qualifications

• Bachelor’s degree or 4 years of relevant education and/or experience.
• 8 years of experience in business process consultation, process design, and development of processes, procedures, measures, and metrics.
• Expert knowledge of bank products and processes.
• Experience leading programs/projects, acting as a business process owner/consultant, or working in an agile environment.
• Extensive experience applying quality management, process improvement, and related tools/methodologies.
• Experience applying retail‑bank subject‑matter expertise to simplify the customer experience, standardize execution, and automate where possible.
• Expert experience/knowledge of risk‑management frameworks and banking regulatory requirements.
• Demonstrated experience with process improvement, workflow, benchmarking, and evaluation of business processes.

Preferred Experience

• Extensive experience/knowledge of bank operational communication processes and tools.
• Extensive experience with bank risk‑management processes and regulatory requirements.
• Experience establishing new processes, ensuring collaboration, and maintaining regulatory compliance.
• Experience establishing and maintaining controls to support business processes.
• Experience leading projects/initiatives to achieve shared goals and objectives.

Compensation

The salary range for this position is $127,310 – $243,340. Pay is determined based on experience, market data, and location. Employees may be eligible for performance‑based incentives at the discretion of the USAA Board of Directors. USAA does not provide visa sponsorship for this role.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) plan and pension.
• Life insurance.
• Parental benefits and adoption assistance.
• Paid time off with paid holidays plus 16 paid volunteer hours.
• Wellness programs supporting physical, financial, and emotional health.
• Career path planning and continuing education opportunities.

Schedule

This role offers a flexible work environment requiring presence in the office four days per week. It is remote‑eligible within the continental United States, with occasional business travel required if the employee resides more than 60 miles from a USAA office.