Bank Branch Operatoins Specialist

Contract to Hire position with regular business hours, Monday through Friday.

Responsibilities

• Greet and welcome members and visitors to the Credit Union in a professional manner.
• Represent the Credit Union to members courteously and professionally, providing prompt, efficient, and accurate service in transaction processing.
• Provide in-person and telephone service-related information concerning Credit Union products or policies.
• Monitor and respond to all email (including Blue Flame Inbox) or other electronic requests from members, ensuring professional, prompt, efficient, and accurate service.
• Respond to members' requests, problems, and complaints, resolving issues or directing them to the appropriate person for assistance.
• Open or close accounts in person or online and service existing accounts.
• Set up new account files and provide members with all necessary membership information.
• Handle member requests for transfers, share withdrawals, check requests, opening/closing Certificates of Deposit, line of credit advances, gift cards, and other in-person, online, or phone requests.
• Promote and cross-sell credit union products and services based on member needs identified through interviews or account reviews.
• Maintain up-to-date and comprehensive knowledge of all credit union products, services, policies, procedures, rules, and regulations.
• Assist members with opening, closing, and transacting on Certificate of Deposit (CD) Accounts and Individual Retirement Accounts (IRAs).
• Assist members with payroll deduction and direct deposit card completion (if applicable).
• Help members set up online banking and mobile applications, and troubleshoot related issues.
• Responsible for cash ordering, handling, and processing.
• Process member mail transactions daily and handle returned mail regularly.
• Perform teller work and transactions as needed based on staffing requirements.
• Balance teller drawer daily, research and resolve discrepancies, and report issues to supervisors.
• Assist other tellers in researching and resolving discrepancies.
• Balance the Main Vault, ATM, TCR, and Coin Recycler on a regularly scheduled or as-needed basis, and maintain balancing procedure logs.
• Remove full Coin Recycler bags (50 lbs.) using the provided cart as needed.
• Check night depository vault and bags daily, recording information according to Credit Union procedures.
• Open and close the branch as scheduled and process daily bank deposits.
• Handle Branch Operations, EFT/ACH, Mastercard, Bill Pay, Mobile Deposit Capture (MDC), and Share Draft processing.
• Monitor all reports generated for balancing and maintain all aspects of Credit Union electronic transactions and EFT/ACH operations.
• Correct daily processing errors associated with all electronic transactions.
• Process incoming and outgoing wire transfers.
• Order ATM/Debit Cards, checks, issue Visa Gift Cards, Official Checks, and U.S. Savings Bonds (if applicable).
• Manage all aspects of ATM/Debit card activity, including ordering, activating, contacting network providers, address changes, processing disputes, increasing limits, and daily balancing.
• Process and file member disputes for EFT, ACH, and Debit Card transactions.
• Process, pay, and balance member insurance premiums monthly.
• Complete additional projects and responsibilities as assigned by management.

Benefits

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.