Ballpark Janitorial Operations Manager

Pay: $75,000 - $90,000 per year. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Location: Los Angeles, CA

About the role

Responsible for the day-to-day operation and administrative activities at multiple buildings within the district. Leads Project Managers and Supervisors to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications and contract requirements for assigned buildings. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned buildings.

Responsibilities

• Coordinate service activities for assigned buildings.
• Ensure that services are performed as contracted and at the intended profit margins.
• Control supplies, equipment, and personnel necessary to meet customer specifications.
• Interact with customers daily to obtain feedback on services and special needs.
• Troubleshoot potential problems and concerns.
• Manage the company’s quality control monitoring and safety programs at the assigned buildings.
• Conduct quality of service inspections at assigned buildings.
• Attend ABM training workshops when scheduled.
• Develop operational improvement plans and implement process changes within assigned buildings.
• Attempt to increase revenue by ensuring that Project Managers and Supervisors are looking for ways to provide additional or periodic services to the customers.
• Ensure compliance with company policies and procedures and all federal, state, and local government regulations.
• Ensure that all paperwork, including terminations, labor variance action plans, and operational models is complete and accurate and is submitted to the district/hub in a timely manner.
• Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.
• Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.
• Work with District Manager to develop an action plan for all invoices that are outside of the contractual parameters.
• Manage and provide leadership to Project Managers, Supervisors, and Lead personnel assigned to the buildings.
• Responsible for the overall direction, coordination, and evaluation of personnel within the assigned buildings.
• Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.
• Responsible for directing work; appraising performance; rewarding and disciplining subordinates; addressing complaints, resolving problems, and terminating employees.
• Perform other duties as assigned. Job duties may be modified at any time.

Requirements

• An associate degree required.
• Minimum of two (2) years of supervisory experience in a service/customer-oriented environment.
• Experience in cost estimating/pricing work required.
• Working knowledge of OSHA safety regulations and chemical handling/storage procedures.
• Ability to write reports and business correspondence and effectively present information and respond to questions from managers and customers.

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.