BALENCIAGA Store Director | Mall at Millenia

About the role

As Store Director, you will report to the Regional Director and be accountable for sustaining the Balenciaga brand image, achieving sales and KPI goals, managing the store team, recruiting and retaining clients (particularly VICs and VVICs), and ensuring compliance with all processes and guidelines set by Headquarters. You will serve as the Balenciaga benchmark for excellence in your Region/Country, driving the store to its full potential through brand engagement, loyalty, and business development.

Responsibilities

• Business Developer
  • Define, execute, and monitor the store action plan to achieve sales targets and KPIs.
  • Set targeted quantitative and qualitative goals and ensure they are met.
  • Analyze daily, weekly, and monthly results; conduct constant assessments.
  • Focus on key KPIs and foster a strong store culture with a storytelling approach.
  • Monitor local business environment, market trends, and competition; integrate insights into the store action plan.
  • Identify growth opportunities and execute actions accordingly.
  • Communicate high-quality feedback and reports to HQ and the store team.
  • Oversee weekly payroll reporting and complete the Monthly Store Schedule to reflect business needs.
• Talent Leader and Developer
  • Create and maintain a positive work environment aligned with Balenciaga behaviors.
  • Provide a clear vision and goals for the team and individuals.
  • Identify, attract, recruit, develop, and retain top talent in partnership with Head of Retail and HR.
  • Create development plans for store management and teams, ensuring professional growth through training and coaching.
  • Keep the store team up-to-date in the fashion industry with a coaching approach.
  • Provide structured feedback regularly and conduct individual appraisals at least twice a year.
  • Motivate and challenge the team through regular engagement and team-building activities.
• Brand Promoter (Clients)
  • Act as a Balenciaga Ambassador, promoting brand culture internally and externally.
  • Embody Balenciaga codes and engage local audiences with the brand.
  • Ensure Balenciaga Signature and Client Experience are executed consistently over time.
  • Maintain store image in line with corporate standards and ensure the team adheres to these standards.
  • Lead by example, conveying Balenciaga behaviors toward clients.
  • Know your clients and prospects to define action plans; attract and recruit new clients from personal networks and external partners.
  • Develop a clienteling mindset and foster client loyalty and retention from beginners to VICs.
  • Oversee the clienteling approach and maintain the qualitative standards required by the brand.
  • Engage VIPs and celebrities effectively.
• Process Manager
  • Ensure compliance with legal, safety, security, internal requirements, sustainability, and HR guidelines.
  • Handle all administration and accounting responsibilities.
  • Organize and plan activities, providing resources to manage workload effectively.
  • Apply safety golden rules to protect both the store team and clients.
  • Supervise warehouse stock, ensuring it aligns with the store’s sales potential, and report to Merchandising Retail at Headquarters.
  • Take measures to guarantee the safety of products and valuable materials in the store and warehouse.
  • Ensure packaging and product positioning protect corporate assets.
  • Oversee day-to-day store operations, including opening and closing.
  • Maintain a cost-conscious approach in all initiatives, expense decisions, and bill reviews to protect the company’s bottom line.
  • Process payroll as directed by the company and maintain store schedules.
  • Ensure staff adheres to attendance and punctuality policies.
  • Oversee petty cash and check reconciliation, submitting reports prior to the due date.
  • Ensure execution of Retail Excellence guidelines in front and back of house.
  • Supervise inventory activities, report discrepancies immediately, and challenge/improve current processes to sustain growth, efficiency, and effectiveness.

Requirements

• 3 to 5 years of successful experience in a managerial position (minimum 20 people) in the luxury retail industry.
• Inclusive leadership style and entrepreneurship.
• High sensitivity to client experience and loyalty.
• Exceptional interpersonal skills and persuasiveness.
• Precision, organizational skills, and adaptability.
• Openness, risk-taking, dynamism, listening abilities, and curiosity.
• High availability and responsiveness.
• Product and fashion sensitivity.
• Mastery of digital skills.
• Commitment to an innovative project.

Benefits

This is an exciting opportunity to join Balenciaga’s Mall at Millenia team as a Store Director, driving business and contributing to the brand philosophy. We offer possibilities to learn and grow, with a commitment to thriving your professional development within the House or the Kering group. We empower leaders to create, build, and sustain high-performing teams that excel in execution, guiding every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Balenciaga is committed to fostering a diverse workforce. We believe diversity in all its forms enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select talents based on competencies and alignment with our brand behaviors.