BALENCIAGA Sales & Client Advisor (Keyholder) | Miami Design District

The Sales & Client Advisor will report to the Store Director and will be responsible for aiding management in ensuring opening and closing procedures are performed correctly according to company policies. The role involves providing top quality customer service, managing stockroom organization, and supporting day-to-day operations.

General Responsibilities

• Achieve sales goals
• Open and close the store
• Ensure stockroom is organized and merchandise is accessible
• Assist management in overseeing day-to-day operations
• Work towards balanced strengths in sales, operations, merchandising, and personnel management
• Maintain great interpersonal skills for clear, effective communication with all departments, stores, colleagues, and staff
• Handle customer complaints and feedback appropriately and in a timely manner
• Support, follow, implement, and enforce store operations manual at all times and provide feedback on updates/changes
• Enforce all sustainability policies implemented by the company both locally and globally

Stock, Inventory & Loss Prevention Management

• Ensure store shrinkage by partnering with the Stock Associate / Operations Manager / Sales Team through sound operational execution
• Cash Registers & Safe: Ensure registers and safe are functioning properly and enforce back of house standards for cash/change accuracy along with timely bank deposits

Visual Management

• Aid with implementation of visual display and merchandising as directed by the Store Manager/Direct Report according to company standards
• Communicate company information related to visual standards, received from Store Manager and Corporate, to the team as needed

Store Maintenance Management

• Oversee daily cleaning and physical upkeep of the inside and outside of the store
• Fixtures, shelving, carpeting, lighting, and supplies: Maintain highest standards in the functioning, presentation, and maintenance of store property
• Ensure proper levels of supplies are on hand at all times

Qualifications:

• 3+ years of experience in a similar role, preferably within other retail or fashion companies
• Excellent communication skills (both verbal and written)
• Proven ability to drive results in a selling role, exceeding individual and store goals
• Strong business acumen through a genuine passion for the fashion industry
• Strategic vision in developing the business and high level of personal performance

Balenciaga is committed to fostering a diverse workforce and is an Equal Opportunity Employer. Diversity enriches the workplace and our client experience. We invite you to become part of a team that offers possibilities to learn and grow.