BALENCIAGA Sales & Client Advisor (Keyholder) | Greene Street

About the Role

Balenciaga, founded by Cristóbal Balenciaga in 1917 and established in Paris in 1937, continues to uphold the House’s vision through boundary‑pushing collections, digital innovation, material development, and social responsibility. The Sales & Client Advisor (Keyholder) will report to the Store Director and aid management in ensuring opening and closing procedures are performed correctly according to company policies, while providing top‑quality service to customers.

Responsibilities

• Achieve sales goals
• Opening and closing of the store
• Ensure stockroom is organized and is set up properly so staff can easily access merchandise
• Assist management in overseeing day-to-day operations of store
• Work towards balanced strengths in sales, operations, merchandising and personnel management
• Maintain great interpersonal skills to ensure clear, effective communication with all Departments, stores, colleagues and staff
• Ensure that Customer complaints and feedback are handled appropriately and in a timely manner
• Support, follow, implement and enforce store operations manual at all times and provide feedback on any updates/changes that might become necessary
• Enforce all sustainability policies that are implemented by the company both locally and globally
• Ensure store shrinkage by partnering with the Stock Associate / Operations Manager / Sales Team through sound operational execution
• Cash Registers & Safe: Ensure that the registers and safe are functioning properly and enforce back of house standards for cash/change accuracy along with timely bank deposits
• Assist with implementation of visual display and merchandising as directed by the SM/Direct Report according to company’s standards
• Ensure that all company information related to visual standards, received from Store Manager and Corporate is communicated to the team as needed
• Oversee daily cleaning and physical up-keep of the inside and outside the store
• Fixtures, shelving, carpeting, lighting, and supplies: Maintain highest standards in the functioning, presentation and maintenance of store property
• Ensure proper levels of supplies are on hand at all times

Requirements

• 3+ years of experience in a similar role, preferably within other retail or fashion companies
• Ability to manage multiple tasks in a fast-paced and dynamic environment through excellent communication skills (both verbal and written)
• Proven ability to drive results in a selling role, exceeding individual and store goals
• Commercial awareness and strong business acumen through a genuine passion for the fashion industry
• Strategic vision in order to develop the business and high level of personal performance

Pay

A reasonable estimate of the current hourly range is $22.00 USD to $24.00 USD.

Benefits

This is an exciting opportunity to join Balenciaga’s Greene Street team as a Sales & Client Advisor (Keyholder) who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Schedule

Schedule: Full time