Eyewear Customer Service/Sales Advisor
About the Role
See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr., you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evening shifts are required.
Responsibilities
- Provide patients with exceptional customer service by understanding and advising on their needs
- Assist patients in eyewear/frame/lens selection by using knowledge of product lines and options to educate on the best fit
- Consistently deliver sales plans and office goals through cultivating a patient experience built on relationship building and trust
- Provide patients with comprehensive explanations of insurance benefits
- Utilize company-provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
- Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
- Collaborate with doctor(s) and team members to provide a seamless patient experience
- Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
- Participate in other office duties as assigned
Qualifications
- Experience in a customer-facing or sales-related position (Retail, Hospitality, or Optical field preferred, but not required)
- A proactive approach to problem-solving with an entrepreneurial spirit
- Willingness to learn about the industry, products, and services
- Ability to sell with a desire to meet office goals and a “can-do” attitude
- Friendly, caring, and patient-centric personality thriving in a fast-paced environment
- Team player willing to collaborate to provide the best patient experience
Growth Opportunities
- Grow and develop your career through role-specific training programs
- Opportunity to earn bonuses and commission (role-specific)
- Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance, and more
- Access to vision coverage and associate discounts on our products
- Participate in our 401(k) with a competitive company match
- Accrue PTO and paid holidays from day one
About MyEyeDr.
MyEyeDr. is a high-growth, premier healthcare company offering a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams focus on helping patients live their best lives by delivering an exceptional, personalized experience in every interaction. We make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear to meet diverse needs. This role offers a chance to build a purposeful career, prioritize associate and patient care, and work in a fun, inclusive, collaborative environment.