BALENCIAGA Sales & Client Advisor (Keyholder) | Greene Street

About the role

The Sales & Client Advisor (Keyholder) supports management in executing opening and closing procedures according to company policies while delivering top-quality service to meet customer needs and expectations.

Responsibilities

• Achieve sales goals
• Perform opening and closing of the store
• Ensure the stockroom is organized and merchandise is easily accessible
• Assist management in overseeing day-to-day store operations
• Balance strengths in sales, operations, merchandising, and personnel management
• Maintain strong interpersonal skills for clear communication with all departments, stores, colleagues, and staff
• Handle customer complaints and feedback appropriately and in a timely manner
• Support, follow, and enforce the store operations manual; provide feedback on updates or changes
• Enforce all company sustainability policies, both locally and globally

Stock, Inventory & Loss Prevention Management

• Partner with the Stock Associate, Operations Manager, and Sales Team to reduce store shrinkage through sound operational execution
• Ensure cash registers and safe function properly; enforce back-of-house standards for cash/change accuracy and timely bank deposits

Visual Management

• Assist with visual display and merchandising as directed by the Store Manager/Direct Report, following company standards
• Communicate all company visual standards updates from the Store Manager and Corporate to the team

Store Maintenance Management

• Oversee daily cleaning and upkeep of the store’s interior and exterior
• Maintain fixtures, shelving, carpeting, lighting, and supplies to the highest standards
• Ensure proper levels of supplies are always on hand

Requirements

• 3+ years of experience in a similar role, preferably within retail or fashion
• Ability to manage multiple tasks in a fast-paced, dynamic environment with excellent communication skills (verbal and written)
• Proven ability to drive results in a selling role, exceeding individual and store goals
• Commercial awareness and strong business acumen with a passion for the fashion industry
• Strategic vision to develop the business and maintain high personal performance

Pay

A reasonable estimate of the current hourly range for this role in New York is $22.00 USD to $24.00 USD.

Benefits

This role offers opportunities to learn and grow within Balenciaga or the Kering group. The company is committed to professional development, empowering leaders to build high-performing teams, and guiding employees to reach their full potential in a stimulating and fulfilling workplace.