BALENCIAGA Sales & Client Advisor (Keyholder) | King of Prussia

Reporting to the Store Director, the Client Advisor (Keyholder) supports management in executing opening and closing procedures according to company policies while delivering top-quality customer service.

Responsibilities

• Achieve sales goals
• Perform opening and closing of the store
• Ensure the stockroom is organized and merchandise is easily accessible
• Assist management in overseeing day-to-day store operations
• Work toward balanced strengths in sales, operations, merchandising, and personnel management
• Maintain strong interpersonal skills for clear communication with all departments, stores, colleagues, and staff
• Handle customer complaints and feedback appropriately and in a timely manner
• Support, follow, and enforce the store operations manual; provide feedback on necessary updates
• Enforce all sustainability policies implemented by the company locally and globally

Stock, Inventory & Loss Prevention Management

• Partner with the Stock Associate, Operations Manager, and Sales Team to minimize store shrinkage through operational execution
• Ensure cash registers and safe are functioning properly; enforce back-of-house standards for cash/change accuracy and timely bank deposits

Visual Management

• Assist with the implementation of visual displays and merchandising as directed by the Store Manager/Direct Report according to company standards
• Communicate all company information related to visual standards to the team as needed

Store Maintenance Management

• Oversee daily cleaning and upkeep of the store’s interior and exterior
• Maintain fixtures, shelving, carpeting, lighting, and supplies to the highest standards
• Ensure proper levels of supplies are on hand at all times

Requirements

• 3+ years of experience in a similar role, preferably within retail or fashion companies
• Ability to manage multiple tasks in a fast-paced, dynamic environment with excellent communication skills (verbal and written)
• Proven ability to drive results in a selling role, exceeding individual and store goals
• Commercial awareness and strong business acumen with a passion for the fashion industry
• Strategic vision to develop the business and maintain high personal performance

Benefits

• Opportunity to join Balenciaga’s team and contribute to the brand’s philosophy
• Professional development within the House or the Kering group
• Empowerment to create, build, and sustain high-performing teams
• Support to reach full potential in a stimulating and fulfilling workplace

Balenciaga is an Equal Opportunity Employer committed to fostering a diverse workforce. We select talents based on competencies and alignment with our brand behaviors.