Bakery Team Leader

About the Role

Responsible for overall leadership of assigned team(s), including all aspects of daily operations such as profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects. Accountable for team member hiring, development, corrective actions, and separations. Ensures a positive company image by providing courteous, friendly, and efficient service to customers and team members at all times, in accordance with team and store Standard Operating Procedures.

Responsibilities

• Holds Assistant Team Leaders (ATLs), supervisors, and team members accountable for delivering outstanding customer service.
• Defines and develops clear expectations to achieve the highest standards of retail execution.
• Effectively delegates to and empowers ATLs and team members.
• Accountable for monitoring and achieving sales, margin, expense, and labor targets.
• Maintains proper product assortment, merchandising, and inventory control.
• Ensures products are cross-merchandised in accordance with regional and global guidelines.
• Ensures adherence to category management schedule and planograms.
• Ensures nutritional aspects are displayed correctly.
• Establishes and maintains collaborative and productive working relationships with departmental and store leadership.
• Maintains comprehensive knowledge of and ensures compliance with relevant regulatory rules and standards.
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Consistently communicates and models Whole Foods Market vision and goals.
• Maintains awareness of customer flows and needs and directs team members to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels team members to sustain a high-performance team and minimize turnover.
• Communicates and maintains team member safety and security standards.
• Provides timely, thorough, and thoughtful performance evaluations.

Qualifications

• Sustains exceptional level of knowledge and awareness of relevant competitors and industry trends.
• Advanced knowledge of products, buying, pricing, merchandising, and inventory management.
• Food safety certification required for some roles; if not currently certified, will commit to completing certification within 6 months.
• Excellent interpersonal, motivational, team-building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Thorough product knowledge.
• Advanced knowledge of regulatory and safety policies and procedures.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
• Proficiency with email, Microsoft Office, and operations-related applications.

Desired Experience

24+ months of retail experience, including 12+ months of team leadership experience.

Physical Requirements

• Must be able to lift 50 pounds.
• In an 8-hour work day: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing, and pulling.
• Work requires bending, twisting, squatting, and reaching.
• Exposure to FDA-approved cleaning chemicals.
• Exposure to temperatures: <32°F (freezing), 32-40°F (refrigerators), >90°F.
• Ability to work in wet and cold environments.
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, knives, electric pallet jacks, forklifts, hand trucks, six-wheel carts, balers, and other heavy machinery.

Pay

The wage range for this position is $22.40–$40.40 per hour, commensurate with experience.

Benefits

Whole Foods Market offers "Whole Benefits," including:

• Eligibility for a store discount.
• Paid time off.
• Financial wellness programs.
• Health and wellness support programs.
• Access to other team member perks.

Eligibility for Whole Benefits is determined by the terms of the applicable plan at the date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).