Bakery Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner.
• Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.
• Takes customer orders over the phone or in person at the store with a pleasant and positive attitude.
• Determines what the customer is looking for in terms of size, flavor and appearance.
• Creates the finished decorated product in timely fashion.
• Decorates cakes and other bakery products using dye, specific designs or by creating custom designs.
• Uses variety of creams, frostings and fillings with consistent outcome.
• Makes icing for cakes and other related products.
• Adheres to company approved recipes.
• Schedules all Bakery associates, oversees and participates in training, rewards and recognizes performance and delegates work assignments to effectively utilize talents and abilities while maximizing profits for the department.
• Participates in associate annual performance reviews and new hire interviews.
• Utilizes the Learning Management System (LMS) current and new associates.
• Develops and implements merchandising plans that meet financial goals.
• Knows weekly ads and specials to ensure correct pricing and production amounts.
• Continuously improves knowledge of produced merchandise.
• Adheres to and enforces company policy of production logs.
• Maintains associate department records and reports on all important matters including associate performance and discipline, sales, future plans, etc.
• Checks and verifies all department deliveries and invoices to ensure accurate billing.
• May help unload merchandise and transport to sales floor or storage area.
• Enforces and follows department practices regarding receiving, dating and restocking to ensure product rotation.
• Maintains product quality and freshness.
• Breaks down deliveries.
• Controls department expenses by improving operations and efficiencies, controls labor costs and reduces losses due to damages, spoiled product and shrink.
• Maintains freshness by properly removing and recording out of code products.
• Completes required product logs.
• Ensures associates correctly follow company recipes for prepared products.
• Maintains backroom and receiving area security and organization by promoting 5S procedures.
• Responsible for general sanitation in the department.
• Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
• Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors.
• Responsible to continuously improve job and department performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE).
• Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.
• Supervises associates within the department.
• May assume total leadership of the building in absence of store management.

Qualification Requirements

• High School diploma or general education degree (GED) required.
• Associate or bachelor's degree in business related or food service-related field desirable.
• Minimum (3) years' experience in management in retail/restaurant/supermarket environment.
• Previous decorating experience preferred.