BAKERY/LEAD CAKE DECORATOR

Responsibilities

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Prepare bakery items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using a variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness; review sell by dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, and freezer.
• Keep cases full and fresh based on Bakery Standards.
• Contribute ideas and development of sales in the cake and pastry area.
• Answer customer or associate questions on the telephone or in person and provide information and assistance for cake decorating orders.
• Communicate with Bakery Manager on any needs for the cake area.
• Track inventory pertaining to cake or pastry including product needs to produce or fill, supplies, kits, rings, and any items needed for special orders.
• Ensure the cake kit book is updated and the kit is in stock.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store’s layout and locate products when requested by customers.
• Stay current with present, future, seasonal, and special ads.
• Maintain awareness of inventory/stocking conditions and note any discrepancies in inventory.
• Adhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions to notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit once employed.

Skills

• Bakery/Cake Decorating experience (desired).
• Retail experience (desired).