BAKERY/LEAD CAKE DECORATOR

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Gain and maintain knowledge of products sold within the department and respond to questions or make suggestions about products.
• Prepare bakery items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Provide customers with fresh products they have ordered and ensure correct portion sizes to prevent shrink.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Use all bakery equipment (refrigerators, freezers, ovens, etc.) according to company guidelines.
• Prepare foods according to food temperature logs and follow cooking instructions.
• Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
• Adequately prepare, package, label, and inventory ingredients in merchandise.
• Check product quality to ensure freshness; review sell-by dates and take appropriate action.
• Properly use kitchen equipment, including stoves, computerized scales, and freezers.
• Keep cases full and fresh based on Bakery Standards.
• Contribute ideas for the development of sales in the cake and pastry area.
• Answer customer or associate questions on the telephone or in person and provide information and assistance for cake decorating orders.
• Communicate with the Bakery Manager regarding needs for the cake area.
• Track inventory for cakes or pastries, including product needs, supplies, kits, rings, and items for special orders.
• Ensure the cake kit book is updated and kits are in stock.
• Report product ordering or shipping discrepancies to the department manager.
• Understand the store’s layout to locate products when requested by customers.
• Stay current with present, future, seasonal, and special ads.
• Maintain awareness of inventory and stocking conditions; note any discrepancies.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions; notify store management.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate manager of repair needs.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, or illegal activity, including robbery, theft, or fraud.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit (once employed).

Qualifications

• Bakery or cake decorating experience (desired).
• Retail experience (desired).

Must be able to perform the essential functions of this position with or without reasonable accommodation.