BAKERY/HELPER

About the Role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions or make suggestions about products.
• Prepare bakery items per customer requests using proper bakery equipment.
• Practice safe food handling procedures.
• Stock and maintain stock conditions throughout the department.
• Finish product with icing, glaze, decorative toppings, etc.
• Package and price products.
• Rotate product, monitor code dates, and remove out-of-code product.
• Communicate on the telephone and over the public address system.
• Prepare and wrap product.
• Maintain sanitation to company standards and health department regulations.
• Break down and stack racks.
• Accept and place cake orders and special requests.
• Wash and wipe down glass on the cases.
• Transport product to proper location for stocking.
• Operate bread slicer to slice bread.
• Cut up and prepare samples.
• Wash dishes and utensils as needed.
• Receive loads, verify, and transport to proper location.
• Order and transmit product and/or supply orders.
• Clean freezer and assist with inventory.
• May be required to place and remove items from the oven.
• Complete product control sheets and required forms.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions to notify store management.
• Practice preventive maintenance by inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Desired previous job experience in retail.
• Second language skills: speaking, reading, and/or writing.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit once employed.