Bakery Clerk

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across the state. At Festival, people are at the top of our list—evident in our daily interactions, guest treatment, and extensive associate benefits and programs.

About the role

Our bakery associates play a key role in creating memorable moments for our guests. We pride ourselves on offering a dynamic and creative environment where you can contribute to a fun and fresh assortment of bakery delights. As a Bakery Clerk, you'll be at the heart of our bakery operations, ensuring every guest receives exceptional service. You'll assist guests in finding the perfect bakery items, take special orders with precision, and package products with care.

Responsibilities

• Provide Exceptional Guest Service
  • Deliver excellent guest service through friendly greetings, answering questions, and addressing concerns with professionalism.
  • Assist guests in locating specific bakery items and handle special requests with care.
  • Take accurate orders for cakes and other custom bakery products.
  • Answer phone calls courteously and helpfully, providing information and assistance as needed.
• Merchandising
  • Package and price items while maintaining quality and minimizing waste.
  • Replenish bakery products to ensure availability and appealing display standards.
  • Monitor and manage stock levels, restocking products promptly to meet demand.
• Food Safety
  • Ensure product freshness and presentation by rotating stock and removing outdated items.
  • Maintain cleanliness and organization of work areas, shelves, and the sales floor.
  • Adhere to food safety protocols and maintain accurate records.
  • Uphold Festival's quality standards, ensuring product quantity expectations are met promptly.
• Flexibility
  • Perform other duties as needed to support the team.
• Honor Commitments
  • Maintain regular, timely attendance in compliance with the work schedule.
  • Provide adequate notice to find a replacement for occasional absences.

Requirements

• Customer Focus: Ability to deal tactfully and effectively with guests and all personnel.
• Communication Skills: Good oral and written communication skills.
• Safety Awareness: Complete understanding of all safety requirements and company safety policies.

Physical Demands and Work Environment

• Standing for extended periods of time (80% of time).
• Lifting up to 50 pounds on an occasional basis (20% of time).
• Frequently near moving machinery (50% of time).
• Occasional exposure to extreme temperatures (20% of time).

Schedule

This position offers flexibility for both part-time and full-time hours, including mornings, afternoons, evenings, weekends, and holidays based on your availability.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates receive a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support:
  • 3 weeks of paid parental leave.
  • Fitness reimbursement program offering savings off fitness membership fees.
  • Employee Assistance Program (EAP) and LEAPCare Care Coaches for confidential support related to hospital visitation, conflict resolution, stress management, family issues, depression, or anxiety.
• Save for Your Future:
  • 401(k) plan with an annual discretionary match to help associates reach their savings goals.

810 East Washington Avenue, Madison, WI 53703