Baggage Svc Supervisor

Key responsibility

Supervise daily baggage handling, ramp, and passenger service operations to ensure efficiency and compliance with operational standards
Lead and support frontline employees, including assigning duties, monitoring productivity, and providing operational guidance throughout the shift
Coordinate baggage movement between aircraft, terminals, and designated ramp locations while ensuring on-time performance
Ensure VIP and high-profile travelers receive professional and discreet service support
Monitor operational staffing levels and assist with shift coverage as needed
Conduct safety briefings and ensure compliance with airport, airline, TSA, and company safety procedures
Oversee proper operation and use of baggage carts, tugs, and company vehicles
Perform routine inspections of operational areas, equipment, and vehicles to ensure safety and operational readiness
Assist with incident reporting, operational investigations, and corrective action processes when necessary
Support employee coaching, training, and performance management initiatives
Ensure employees maintain a professional appearance and follow company grooming standards
Monitor baggage handling accuracy and service timelines to meet operational and customer expectations
Assist with administrative responsibilities, including attendance tracking, operational reports, and shift documentation
Respond quickly and professionally to operational challenges in a fast-paced airport environment
Perform additional operational duties and special assignments as directed by leadership

Qualifications

• Education: High school diploma or equivalent preferred
• Valid Driver’s License required
• Must be eligible to obtain and maintain a SIDA badge
• Minimum 2–3 years of airport operations, baggage handling, ramp, or airline service experience preferred
• Previous leadership or supervisory experience preferred
• Experience working in fast-paced aviation or ground handling operations strongly preferred
• Familiarity with airport safety procedures and operational compliance requirements preferred

Skills and abilities

• Ability to speak, read, and understand English required
• Strong communication and customer service skills
• Ability to work professionally with high-profile individuals and maintain confidentiality when necessary
• Ability to work rotating shifts, including weekends, holidays, and overtime as operationally required
• Ability to work in a fast-paced environment while maintaining safety and attention to detail
• Professional appearance and adherence to company grooming and uniform standards

Physical demands

• Job duties include but are not limited to lifting, pulling, pushing, grasping, twisting, reaching overhead and below shoulder level, standing for extended periods, walking long distances, bending, kneeling, squatting, climbing, and working outdoors in various weather conditions.
• This position regularly requires lifting and moving baggage and equipment weighing up to approximately 70 pounds.
• Employees may work near moving aircraft, heavy equipment, jet noise, and other mechanical operations in active airport ramp environments.

Work environment

• This position operates primarily outdoors in an airport ramp environment with exposure to varying weather conditions, aircraft noise, fumes, and moving ground service equipment.
• Employees must follow strict airport safety and security procedures at all times.
• The role requires frequent coordination with operations teams, supervisors, dispatch, and airport personnel to ensure efficient and safe baggage handling operations.