Airline Baggage Service Office Supervisor
About the role
Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.
Location: US-FL-ORLANDO
Responsibilities
The BSO Supervisor will work in the BSO office at the airport to manage Baggage Service Representatives and ensure they are effectively working with customers to assist them with their delayed, damaged or pilfered baggage. The BSO Supervisor must be empathetic and helpful to customers who have been separated from their belongings and must be resourceful when searching for valuable items or assisting a customer replace his/her damaged items.
- Supervise Baggage Service Representatives
- Provide First Class Service to guests, clients, and employees
- Supervise policies and procedures for Priority Parcel Service packages
- Supervise the Lost & Found/Left on Board items process for the airline at the Baggage Service Office
- Be knowledgeable of all aspects of the operation and continually ensure that operational goals are being met
- Provide employee feedback and promote a positive work environment that fosters teamwork
Requirements
- Employees are expected at all times to present a professional business-like image, even when working behind the scenes.
- It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should