Baggage Service Agent SFO
Pacific Aviation · San Francisco, CA · 3 mo ago
On-siteCustomer Service$23.15–$25.15/hrPart-time
What You'll Do
- Aid passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs.
- File and update reports for delayed, damaged, or missing baggage using systems like WorldTracer.
- Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements.
- Ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure.
- Cookordination with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers.
- Prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state.
- Support boarding operations, including special service assistance and communication with gate agents.
- Monitor flight arrivals to proactively assist with irregular operations and expedite baggage handling.
- Collaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheld.
- Respond to baggage claim escalations in a calm and solutions-focused manner.
- Maintain documentation accuracy and follow all airport, TSA, and airline procedures.
- Deliver excellent customer service in a fast-paced, international terminal.
Requirements
- Clear written and verbal communication (email coordination required).
- Fluent English communication skills—verbal and written.
- Proficiency or familiarity with WorldTracer (strongly preferred).
- Strong customer service, coordination, and problem-solving skills.
- Ability to manage stressful situations calmly and effectively.
- Attention to detail and organizational skills.
- Computer literacy and fast, accurate data entry.
- Physical ability to lift up to 50 lbs and work on your feet for extended periods.
- Flexibility to work weekends, evenings, and holidays.
- Legally authorized to work in the U.S.
- Must pass a background check and attend paid training.
Schedule
- Daily shifts: Morning: 6:00 AM - 11:00 AM
- Evening: 2:15 PM - 10:15 PM
Benefits
- Hourly Rate: $23.15 - $25.15
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Paid Training
- Uniform Provided
- Parking Discount
- Referral Bonus Program