Baggage Service Agent

Role Purpose

The Baggage Service Agent (BSO Agent) is responsible for assisting passengers with baggage-related services, including delayed, damaged, or lost luggage claims. This role provides exceptional customer service while coordinating baggage tracking, documentation, and resolution efforts in compliance with airline and airport procedures.

What You Will Be Doing

• Load and unload passenger baggage, cargo, and mail from aircraft safely and efficiently
• Sort and transport luggage to designated areas within the airport
• Operate baggage handling equipment, carts, belt loaders, and tugs safely
• Ensure baggage is properly scanned, tagged, and routed to the correct flights
• Inspect equipment and report maintenance or safety concerns promptly
• Maintain cleanliness and organization of baggage areas and workspaces
• Absorb aircraft arrival and departure operations as needed
• Work collaboratively with ramp agents, supervisors, and airline personnel to meet operational deadlines
• Respond quickly to changing flight schedules and operational needs
• Adhere to all safety regulations and company policies
• Perform other duties as requested

Safety, Security, Wellbeing And Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members.

What We Are Looking For

• Must be 18 years of age or older
• HS Diploma or GED
• One (1) year of airline, airport, baggage service, or customer service experience
• Minimum one (1) year of lead or supervisory experience
• Strong leadership, communication, and conflict-resolution skills
• Proficiency with airline baggage systems and Microsoft Office applications
• Ability to multitask and make decisions in a fast-paced operational environment
• Strong organizational and problem-solving abilities
• Excellent verbal and written communication skills
• Airline or Airport Operations leadership experience
• Possess the tact to deal with all levels of employees and client representatives
• Ability to stand and walk for extended periods throughout airport terminals and operational areas
• Ability to lift, push, pull, and carry luggage or equipment up to 50 pounds regularly
• Ability to work indoors and outdoors in varying weather conditions and airport environments
• Ability to bend, stoop, kneel, and maneuver equipment safely
• Must pass pre-employment and random drug test
• DMV check may be required
• Must be able to read, write, understand and carry out instructions in English
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be able to verbally direct in English
• Must have good hearing and vision
• May be required to work weekends, overnight shifts and holidays
• Treat all information as confidential

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Application Instructions

If this role ticks all the boxes for you, please click apply now.