Badging & Credentialing Specialist

About the role

ARMADA is seeking an experienced Badging & Credentialing Specialist to support the Department of Health and Human Services (HHS), Program Support Center (PSC), Real Estate, Logistics, and Operations (RLO), Intake, Suitability, and Badging Services (ISBS).

Responsibilities

• Complete numerous adjudicative, case processing, and records management activities.
• Process fingerprints via electronic fingerprint machines.
• Afford assistance with issuance of badges or credentials to contractor and federal employees and other administrative and clerical duties.
• Conduct travel as required.
• Facilitate appointments for applicants situated outside the NCR by coordinating with regional PCIFs or supporting OpDivs located near the applicant's residence.
• Develop and deliver informative presentations for on-site trainings targeted at badging staff within the NCR and regional PSC PCIF offices, enhancing their knowledge and expertise in the badging process.
• Employ creative solutions while still operating within policy.
• Ensure strict adherence to established federal regulations, PSC security policies, and federal law in the processing of employees, contractors, affiliates, and authorized personnel for various types of PIV cards, ALT cards, and Restricted Local Access (RLA) cards.
• Perform essential tasks such as certificate re-key, pin reset, card updates, physical access activation, and the provisioning of appropriate technological resource access, while also handling the secure disposal of deactivated badges and requesting account terminations, in accordance with HSPD-12 policies, NIST 800-79-2, and FIPS 201-3 compliancy standards.
• Conduct thorough assessments of sponsor-provided information to ensure compliance with established regulations and agency directives regarding proper documentation and pre-issuance procedures.
• Expertly procure, categorize, and process fingerprints, meticulously inputting the relevant data points into the Federal Bureau of Investigation (FBI) Integrated Automated Fingerprint Identification System (IAFIS).
• Employ diligent quality control measures on case information within databases and scrutinize applicant identification materials to ensure strict adherence to PSC's badge issuance and credentialing rules, rectifying any discrepancies and inadequacies found in the database.
• Proactively manage activities in the Smart Card Management System (SCMS) and Background Information Tracking System (BITS)/Locator scheduling tools to maintain an efficient workflow and identify potential issues that may lead to delays or technical problems.
• Demonstrate comprehensive knowledge of HSPD-12 directives, implemented policies, and procedures when handling telephonic and electronic inquiries from sponsors or applicants, adeptly troubleshooting and resolving issues associated with enrollment and issuance stations.
• Promptly report system failures and downtimes to relevant parties and compile accurate information for weekly reports detailing applicant badge statuses and expiration dates, specifically for senior federal leadership.
• Provide comprehensive training to onboarding employees, offering expert guidance on all badging procedures, HSPD-12 policy, and preparing them for potential scenarios that may arise during daily badging operations.
• Perform two hundred (200) or more badging actions per week.
• Perform seventy (70) or more enrollments weekly.
• Perform seventy (70) or more PIV issuances weekly.
• Perform sixty (60) or more related miscellaneous PIV-related actions daily.

Qualifications

• Bachelor's Degree preferred, not required.
• Five (5) years of relevant experience managing programs and/or projects.
• Preferred Experience: Experience supporting HSPD-12 badging and credentialing operations. Experience issuing Personal Identity Verification (PIV) cards, Alternate Logon Token (ALT) cards, or Restricted Local Access (RLA) cards. Experience processing electronic fingerprints and working with biometric enrollment systems. Experience using Smart Card Management System (SCMS), Background Information Tracking System (BITS), Locator, or similar credentialing systems. Experience performing certificate re-key, PIN resets, card updates, physical access activation, and account terminations. Experience with the Federal Bureau of Investigation (FBI) Integrated Automated Fingerprint Identification System (IAFIS) or similar fingerprint processing systems. Knowledge of HSPD-12, FIPS 201, NIST guidance, and federal credentialing policies. Experience conducting quality control reviews and validating applicant documentation.

Skills

• Ability to work effectively with Government leadership, technical personnel, and contractor staff.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail with the ability to accurately process high volumes of work.
• Proficiency with Microsoft Office applications.

Benefits

Actual place of performance is to be determined by the Government; however, work is anticipated to be performed within the National Capital Region (NCR).

Pay

TBD

Schedule

TBD