Background Specialist

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients. DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the chance to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team.

About the role

DK Security's Background and Investigations Department plays a critical role within the organization, supporting a core component of the company's business model. As a Background Specialist, you would serve as a primary point of contact for clients, providing clear and professional communication regarding requested background screenings. This role requires strong customer service, problem-solving abilities, and attention to detail to ensure an efficient and seamless client experience.

Responsibilities

• Process and manage third-party background screening requests.
• Develop and maintain relationships with prospective and existing clients.
• Troubleshoot account setup issues and provide timely resolution to client concerns.
• Serve as a primary point of contact for client communications and support.
• Coordinate fingerprinting services and assist clients throughout the enrollment process.
• Other duties as assigned.

Requirements

• Must be at least 18 years of age or older.
• Must be able to provide an education document proving completion of High School or a GED.
• Must have a valid driver's license and reliable transportation.
• Must not have more than 2 at-fault accidents or 3 moving violations on their driving record from the last 3 years.
• Must be able to clearly speak, comprehend, read, and write in the English language.
• Must not have been convicted of any felonies, nor have any misdemeanor convictions for crimes of moral turpitude (assaults, weapons, theft, fraud, and drug related crimes).
• Must be familiar and comfortable with using a computer mouse, keyboard, and a multiple monitor setup.
• Must be capable of creating and maintaining spreadsheets and documents in Microsoft Office.
• Must be able to comply with our corporate appearance and grooming policy and have good personal hygiene.
• Must possess excellent customer service skills and be able to create a friendly and welcoming environment for co-workers and visitors.
• Must be able to pay attention to details and remain calm and focused for long periods of time.
• Must be able to sit, stand, or walk for the duration of the shift, including walking long distances, and possibly up and down stairs.
• Must be able to occasionally lift up to 50 pounds.

Qualifications

• High School Diploma or GED.
• Core computer skills and experience with typing data into spreadsheets and word processors is required.
• Prior experience in security field work is highly preferred.

Pay

$18-21/hour starting pay with room to grow.

Schedule

08:30–17:00 Monday–Friday (40 hours per week with an unpaid 30-minute lunch break). This is a full-time, fully in-office position; there is no remote or work-from-home option.

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Short Term Disability
• Long Term Disability
• 401K/403b Plan
• Pet Insurance