Back Parts Counter Representative

About the role

The Back Parts Counter Representative at Land Rover Annapolis, a Penske Automotive Group dealership, is responsible for providing customer service and sales assistance in accordance with company policy. This position acts as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts and accessories.

Responsibilities

• Provide customer service and sales assistance in accordance with company policy.
• Act as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts and accessories.
• Ensure Service Technicians have required parts readily available when needed.
• Maintain an unparalleled level of detail and accuracy in a fast-paced environment.
• Focus on customer and Technician satisfaction while ensuring profitability.
• Strive to grow the dealership and your career by setting monthly and annual goals for the Parts Department with the Parts Manager and reporting on your progress.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

Qualifications

• High school diploma or equivalent.
• Experience in a customer-facing role preferred.
• Knowledge of automotive parts and accessories.
• Ability to work in a fast-paced, results-driven environment.

Skills

• Customer service skills.
• Interpersonal skills.
• Organizational skills.
• Attention to detail.
• Fast-paced environment adaptability.

Benefits

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

Pay

Competitive compensation package.

Schedule

Full-time position.

Apply

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!