Back Office Technician (FLOATER)

About the role

The Back Office Technician (Floater) is responsible for performing a variety of patient care, office, and laboratory duties, regularly traveling to multiple clinics within the assigned region. The role prepares patients for examination and assists other optical professionals in providing treatment to the eyes.

Responsibilities

• Ensures a positive and professional environment where patients feel comfortable; prepares patients for treatment and assists doctors
• Collects and documents the patient’s chief complaint
• Verifies patient’s ocular and medical health history
• Documents any medications patient is taking
• Obtains consents from patients and ensures patients read and sign the consents
• Performs Refractions
• Administers basic Visual Acuity (VA) assessments
• Performs intraocular pressure (IOP) tests with a Tonopen unit
• Takes Fundus photos
• Administers a Visual Field (VF) test
• Performs Flourescein Angiogram (FA) procedures
• Performs Indocyanine Green Angiography (ICG) procedures
• Administers topical ophthalmic and dilation medications to patients
• Maintains clean, sterile, and stocked exam rooms
• Provides written instructions and/or patient education materials for the patient to review at home and ensures patient understanding
• Provides accurate documentation and summarization of an ocular examination while maintaining patient flow and communication regarding appointment status
• Files patient forms and updates information in CareCoud/EMR system
• In some clinics, may be required to drive patients in a company-provided vehicle
• Maintains an appropriate professional appearance and demeanor in accordance with Company policies
• Keeps commitments and keeps direct supervisor informed of work progress, timetables, and issues
• Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices)
• Performs other duties as assigned by management

Requirements

• High School education, GED or equivalent
• Valid driver’s license and automobile insurance
• Ability to travel to multiple clinics within assigned region on a regular basis
• Desirable: Experience in the Ophthalmic or Optometric Industry
• Desirable: Experience as a Back Office Technician
• Preferred: Certified Ophthalmic Technician
• Preferred: Certified Ophthalmic Assistant

Knowledge, Skills, and Abilities

• Team player and contributor with excellent communication and interpersonal skills (oral and written)
• Proficiency with WORD, EXCEL and standard office equipment
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community
• Ability to draw valid conclusions, apply sound judgment in making decisions, and make decisions under pressure
• Ability to interpret and apply policies and procedures
• Professional and respectful interactions with others
• Detail oriented, organized, process focused, problem solver, self-motivated, proactive, customer service focused
• Displays independent judgment by making timely and accurate decisions based on available information that is sometimes vague or limited
• Ability to multitask effectively and work in a fast-paced and sometimes ambiguous environment without compromising quality
• Ability to prioritize tasks and projects with limited direction while contributing to the success of the clinic

Work Environment

This is primarily an office classification with temperature-controlled conditions and limited direct exposure to hazardous physical substances. Noise level is usually low to moderate. The employee regularly travels between offices. While performing duties, the employee is regularly required to sit, stand, walk, handle or feel, reach with hands and arms, see, talk, and hear. The employee frequently lifts and/or carries reports, records and other materials that typically weigh less than 20 pounds. Occasional stooping, kneeling, bending, or crouching is required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

Pay

$23.00 – $25.00