Back Office Lead Medical Assistant

AFC Urgent Care is seeking a Back Office Lead Medical Assistant with exceptional customer service skills to join our team in San Diego, CA.

About the role

The Back Office Lead is responsible for managing clinical support operations to deliver an exceptional patient care experience while maintaining high organizational acumen, attentiveness, and professionalism.

Responsibilities

• Be proficient in essential Back Office functions and basic Front Office operations.
• Assist in the training and development of support staff.
• Help Providers navigate EHR/EMR features and functions.
• Ensure optimal patient workflow and minimal wait times.
• Maintain medical equipment, including the x-ray unit.
• Manage medical supply inventories to support day-to-day operations.
• Ensure monthly QA of Lab, Radiology, and control logs are up to date.
• Assist with patient callbacks, follow-up, and appointment reminder calls.
• Perform patient complaint resolutions while maintaining strict confidentiality.

Requirements

• Medical Assistant Certificate.
• Two (2) years of experience as a Medical Assistant.
• Basic Life Support (BLS) certification.
• Exceptional customer service skills.
• Phlebotomy certification (preferred).

Schedule

• Tuesday–Thursday: 2 PM–8 PM
• Friday: 8 AM–2 PM
• Saturday: 8 AM–5 PM

Pay

$24.00–$25.00 per hour.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with matching
• Paid time off
• Bonus based on performance
• Free uniforms