Back Office General Ledger Operation Support Analyst (Traveling) Core Director

About the role

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences.

We’re seeking a motivated individual who loves to travel and is excited to join our team of General Ledger Operations Analysts. In this role, you’ll serve as a key liaison between our bank clients and the software installation team, traveling across the country to support the implementation of new or enhanced software applications. You’ll be responsible for guiding clients through every stage of the process—from pre-installation planning and coordination, to hands-on installation, training, and post-installation support. This position requires extensive overnight travel to customer locations throughout the United States and is ideal for someone who thrives in a client-facing environment and enjoys being on the move.

This is a Hybrid position, and candidates must live within approximately a 70-mile radius of our office locations: Springfield, MO; Monett, MO; Allen, TX; or Lenexa, KS. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

Responsibilities

• Implementation, design, and training of the GL Operations Software Application.
• Consulting with banking clients to design parameter sets, assisting with validation of data conversion, and training on GL Operations applications.
• Communicating with other application analysts and programmers to analyze and audit transactions flowing through the core systems.
• Traveling with a conversion team to customer sites for software setup, training, conversion, and implementations.
• Analyzing the customer’s existing products/processes and consulting with the customer to map the existing system to the Jack Henry product.
• Preparing the customer for installation, guiding them through the installation process, and providing training or support post-installation.
• Overseeing/performing system set-up for customers (e.g., parameter set-up) and ensuring related business processes will run on the software.
• Providing software support/guidance by answering questions on function, features, and usage of software products, either at the customer site or remotely.
• Communicating the customer’s needs/expectations with programmers, other team members, and team leaders.
• Maintaining effective communication with customers throughout the entire project/case.
• Identifying and maintaining customer issues and ensuring proper resolution.
• Preparing training materials and documentation for customers and internal users.
• Performing other job duties as assigned.

Requirements

• A minimum of 5 years of experience working in a financial institution with Back Office General Ledger Operations.
• This position entails 40–50% travel for software implementations. All travel expenses (airfare, meals, lodging, and transportation) are covered by the company.
• Ability to work extended hours that include nights and weekends as needed.

Preferred qualifications

• Previous bank data conversion experience.
• Core Director experience.
• Bachelor’s degree.

Schedule & travel

• 40–50% overnight travel to customer locations across the United States.
• Approximately 1 trip per month, each lasting an average of 6–9 days depending on the project phase.
• All travel expenses (airfare, meals, lodging, and transportation) covered by the company.
• Extended hours including nights and weekends may be required.
• Hybrid work arrangement; must reside within a 70-mile radius of Springfield, MO; Monett, MO; Allen, TX; or Lenexa, KS.

Culture

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration—empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values—they’re how we operate.