Back Line Collections Manager

Position Purpose

The Back Line Collections Manager will oversee a team processing customer service transactions related to the auto loan and lending business.

Position Responsibilities

• Own the Collections Department from end-to-end processing
• Enhance productivity and streamline processing to achieve at least 10% improvement year over year
• Take ownership of new and existing client scope of services and deliver a level of service quality that exceeds clients' expectations
• Hire and retain top talent (as measured by the defi SOLUTIONS hiring scorecard) to achieve less than 15% voluntary attrition rate
• Develop and manage talent and have a production-ready successor
• Demonstrate leadership and self-sufficiency by leading client or internal projects from inception to completion with little or no supervision
• Perform staff coaching a minimum of 30% of time as a priority of job function
• Leverage Lean Six Sigma Yellow Belt certification or achieve certification within 15 months of hire
• Able to create and follow policy and procedures 100% of the time
• Respond to client inquiries within 24 hours

Required Qualifications

• Bachelor’s Degree in Business Administration or related field
• 5 - 8 years of management experience
• 5 - 8 years of job-related experience

Preferred Qualifications

• Certified Regulatory Compliance Manager (CRCM) designation
• ISO certified (2001:2018)

Additional Eligibility Requirements

• Ability to solve problems based upon researching and analyzing information before recommending/selecting the appropriate solution
• Ability to make innovations, which affect this job and suggests changes to the immediate supervisor that affect other related jobs
• Ability to compose and/or interpret internal and/or external business letters, memos, reports, may require understanding and explanation of policies and procedures to others, both internal and external to defi SOLUTIONS
• Knowledge of state and federal debt collection regulations and statutory requirements as well as collection and skip tracing techniques
• Indirect automotive finance industry knowledge a plus
• Knowledge of repossession and bankruptcy proceedings
• Ability to manage time effectively and multi-task
• Ability to set and monitor individual goals as well as motivate employees
• Excellent communication, leadership, organizational and interpersonal skills
• Working knowledge of Microsoft Office products
• Experience with budgeting and staff forecasting
• Inbound / Outbound Dialer strategy knowledge
• Knowledge of repossession management, insurance filing and pre-paid product cancellation preferred

Travel Required

Less than 10% travel

Equal Opportunity Employer

defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.