Collections Manager

About the role

This position provides direction and leadership in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This leader oversees the activities of a dynamic group of team members who interact with clients of our hotels and liaise with hotel leaders.

Responsibilities

• Maintains strong internal controls, limits credit risk, proactively collects receivables within contracted terms, and maintains aged receivables to a minimum.
• Directs the activities of the Collection Coordinators responsible for the billing and collection of receivables post departure in accordance with contractual payment terms.
• Provides day-to-day management of activities related to billing and collection functions for meeting and event groups prior to group arrival (includes scheduled advance and final deposits).
• Delivers services to clients and hotels within defined service level standards.
• Accurately and timely reports on aged accounts receivables.
• Manages guest/client problem resolution and contact escalation protocols.
• Primary contact for ad hoc client escalation meetings to resolve aged or disputed receivables.
• Create and manage payment plans for delinquent accounts for Management approval.
• Responsible for all due diligence and support documentation to 3rd Party collection agency.
• Continually monitors workflow streams, team member productivity, and key performance indicators to ensure cash flow objectives are met.
• Facilitates monthly meetings with hotel operations reporting on the status of each individual aged account receivable balance.
• Controls costs by effectively managing labor and monitoring savings objectives.
• Ensures environment of internal controls and best practices is enforced, regularly tested, and corrective action taken where appropriate.
• Fosters a continuous improvement culture which includes deploying technology-enabled solutions to advance, scale and optimize resources in delivering high quality and consistency to clients.
• Identifies training opportunities; creates and presents ongoing training to team members, hotel property leadership and other key stakeholders in the order to cash process.
• Hires, coaches, trains and evaluates assigned team member performance.

Qualifications

• Ability to work cooperatively with others.
• Ability to maintain confidentiality.
• Ability to read, write and speak English effectively.
• Ability to communicate effectively both written and verbally.
• Ability to work effectively, maintain composure and make decisions in stressful situations.
• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines.
• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel.
• Strong computer skills and ability to learn new computer applications.
• General knowledge of mathematics and accounting principles.

Skills

• Previous experience having served as a Credit Manager.
• Previous hotel industry experience.
• Previous experience having worked in a high volume shared services environment.
• Solid continuous improvement experience and achievements.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.