Bachelors Level Triage/Support Staff – Mobile Crisis

About the role

The Mobile Crisis Intervention (MCI) position is a full-time role based in Taunton, MA. This role is part of a multi-disciplinary team delivering high-quality, culturally competent, community-based behavioral health services.

Responsibilities

• Respond to emergency phone calls offering phone triage and area resources as appropriate.
• Verify client insurance coverage.
• Aid in phone calls, evaluation requests, and reporting back to the program director/supervisor on site or AOCA.
• Link and refer families to appropriate services along the continuum of care.
• Execute bed searches for clients awaiting placement.
• Update tracking of pending and boarding cases as evaluation requests and dispositions unfold.
• Aid the call center as needed or as requested by a supervisor.
• Complete required program documentation, forms, and mandated reports.
• Maintain appropriate internal collaboration with co-workers.
• Attend all necessary meetings, supervision, and trainings deemed appropriate by management level staff.
• Consider all ethical and legal parameters when providing services and seek consultation when parameters are unclear.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Psychology, Social Work, Counseling Psychology, or a closely related discipline.
• Possession of a valid driver's license and reliable transportation.
• Comfortable in a fast-paced work environment handling clients in crisis.

Preferred Qualifications

• Experience with Electronic Health Records (EHR) systems.
• Great benefits package including 3 weeks paid vacation, 4 weeks paid after 2 years, 12 paid holidays, 2 weeks sick leave, health, dental, disability, and life insurance, 403-b with up to 5% employer match, tuition reimbursement, and opportunities for ongoing training, professional development, and CEUs.

Benefits

• 3 weeks paid vacation to start, and 4 weeks paid at 2 years.
• 12 paid holidays including 1 floating holiday.
• 2 weeks sick leave.
• Health, dental, disability, and life insurance.
• 403-b with up to 5% employer match.
• Tuition reimbursement.
• An ability to have a flexible work schedule.
• Opportunities for ongoing training, professional development, and CEUs.

Supportive Environment

• Supervision support always available in difficult situations.
• Support for skill development.
• Growth opportunities within the organization.