BA/Project Lead

About the role

This is an exciting opportunity to join the Payroll Operations team as it continues to optimize and stabilize payroll processes and supporting technology following the implementation of Oracle, UKG, and Passport through a transformation program. The Business Analyst / Project Lead will serve as a key partner between Payroll, People, Finance, Information Technology, operating companies, and external vendors. This role will focus on understanding business needs, analyzing current-state processes, identifying gaps and opportunities, and translating requirements into practical solutions that improve the teammate and operating company experience.

The successful candidate will help drive process standardization, support system enhancements, communicate updates to stakeholders from the business and program leadership, coordinate testing and issue resolution, and build sustainable documentation and controls for future growth.

Responsibilities

• Lead payroll-related projects from initiation through implementation and stabilization.
• Facilitate, create, and refine business requirements, user stories, and documents detailing acceptance criteria of key stakeholders.
• Define or update complex business processes and IT system interactions as part of the requirement elicitation process and/or continuous improvement activities.
• Analyze current payroll processes, workflows, and system capabilities to identify gaps and recommend solutions.
• Assess, document, and manage the impact of all requirements changes.
• Work with various internal and external team members to deliver agreed-upon business requirements.
• Coordinate user acceptance testing and manage resolution of defects or system issues.
• Collaborate with others responsible for the application, design, testing, and implementation of solutions; work with key stakeholders to ensure the solution meets acceptance criteria.
• Build and maintain a repository of reusable requirements or process documentation to support future initiatives.
• Provide regular project status updates to stakeholders and leadership as needed.
• Other duties as needed or assigned.

Requirements

• Minimum 5+ years of business analysis, project management, or related experience.
• Bachelor’s degree in business administration, finance, accounting, information systems, or a related field, or an equivalent combination of education and experience.
• Excellent business process analysis and requirements gathering skills.
• Ability to review design documentation and test cases to ensure alignment and coverage of all requirements.
• 3-5 years of experience in defining process flows/value stream maps.
• Ability to collect, manage, and quantify requirements change requests.
• Ability to influence stakeholders and drive consensus across teams.
• Experience coordinating testing and defect resolution.
• Strong attention to detail and organization skills.
• Excellent verbal, written, and presentation communication skills.
• Ability to handle and prioritize multiple tasks in a fast-paced environment.
• Strong character, ethics, commitment, and reliability.
• Proficiency in reporting, data analysis, and process mapping tools.
• Ability to travel (Canada/US), 0-10%.

Qualifications

• Experience with enterprise payroll systems such as Workday, UKG, ADP, Oracle, SAP, Ceridian/Dayforce, or similar platforms (preferred).
• Understanding of payroll operations and compliance requirements (preferred).

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources.
• Access to a certified Career Coach.