B2B Customer Service Representative ($45-50K)

Why You’ll Love This Role

• Employee-owned company (ESOP = ownership stake)
• Small, tight-knit team where your work matters
• Stable 40+ year company with global reach (40+ countries)
• Hybrid flexibility (2 days remote after training)

What You’ll Do

• Serve as the first point of contact, responding to inbound calls, emails, and chats with a high level of professionalism and urgency
• Guide customers to the right products based on their needs, answering questions and troubleshooting basic issues along the way
• Partner with distributors to provide quotes, order support, lead times, and detailed product information
• Proactively follow up on inbound leads and open quotes to move opportunities forward and drive sales conversion
• Build strong, lasting relationships through outbound outreach and consistent communication
• Maintain accurate records in CRM, track activity, and support ongoing sales and marketing initiatives

What We’re Looking For

• 1–3+ years in B2B customer service, inside sales, or sales support
• Strong communication skills (phone + email)
• Organized, detail-oriented, and proactive
• Comfortable juggling multiple priorities
• Experience with ERP/CRM systems is a plus