B2B Account Manager

What You'll Do

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction
• Customize service strategies and scheduling that exceed client expectations
• Negotiate service agreements and pricing for new contracts and add-on solutions
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery
• Track service activities, supplies, and client feedback in our advanced CRM and planning tools
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency
• Monitor and manage staffing and resource needs to maintain outstanding service

Requirements

• 3+ years' experience in facility management, operations, or building services
• Detail-oriented, proactive, and confident in building relationships
• Communicate clearly—verbally and in writing—with clients and teams
• Expert in Microsoft Office and comfortable with database/CRM technology
• High school diploma (Bachelor's degree preferred)
• Reliable transportation for on-site visits
• Candidate must reside in or near the Baton Rouge area

Benefits

City Wide offers a competitive salary, including commission and care allowance, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.

About the Role

Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients' spaces shine while building your career in a collaborative, growth-focused environment.

Why City Wide

• Competitive salary, benefits, and growth potential
• Dynamic, supportive team culture focused on excellence and client impact
• Opportunities for advancement and professional development
• Make a real difference for clients, contractors, and your career

City Wide

City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City-based businesses. We have over 60 years of business and continue to experience healthy business growth across our communities.

Our culture supports the company's Mission: to create a Ripple Effect by positively impacting the people and communities they serve.

Learn more at www.gocitywide.com

City Wide is an Equal Opportunity Employer