AWS Support Engineering Lead
Tata Consultancy Services · Irvine, CA · 5 days ago
EngineeringFull-time
About the role
The role is responsible for managing customer relationships and providing technical support.
Responsibilities
- Manage customer relationships and provide technical support
- Handle escalations and resolve complex issues
- Collaborate with cross-functional teams to improve service delivery
Requirements
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in IT support or customer service
- Strong problem-solving and communication skills
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with CRM systems
- Knowledge of network troubleshooting tools
Skills
- Customer service orientation
- Technical troubleshooting
- Team collaboration
Benefits
- Flexible work schedule
- Competitive salary
- Professional development opportunities
Pay
- $50,000 - $60,000 annually
Schedule
- Full-time position
- Monday to Friday, 9 AM to 5 PM