AWS Solution Architect

About the role

The organization operates in the AI and cloud technology space, focusing on integrating advanced solutions such as Amazon Connect and Salesforce Einstein to enhance customer service workflows and business operations. It addresses challenges in customer engagement and digital transformation by delivering intelligent, AI-driven solutions that improve agent productivity and customer experience. As a recognized partner for innovative platforms like Salesforce Agentforce, the organization plays a leading role in implementing cutting-edge AI-powered contact center technologies.

The AWS Solution Architect will play a critical role in ensuring customer success by designing, building, and launching Amazon Connect solutions. This position involves assessing technology needs, guiding architectural decisions, and leading project delivery to optimize contact center operations. The role bridges technical teams and business stakeholders to implement cloud-based contact center solutions that improve productivity and customer outcomes.

Responsibilities

• Assess customer technology and business processes to recommend AWS Connect solutions
• Conduct business process reviews to identify customer requirements
• Educate customers on AWS value propositions and engage in architectural discussions
• Lead discovery phases, develop ROI business cases, and present project estimates
• Translate customer needs into contact center designs using AWS services
• Manage and mentor technical teams to deliver solutions on time and within budget
• Communicate technical concepts clearly to business stakeholders
• Implement best practices in contact center design throughout solution delivery
• Manage project and customer communications effectively
• Deliver end-user training and supporting documentation
• Lead enterprise-level projects with minimal supervision
• Engage with leadership to define vision and strategy for contact center solutions

Requirements

• Experience with contact center customer engagement
• Integration skills across WFM, CRM, and contact center platforms
• Knowledge of communication protocols such as WebRTC and SIP
• Proficiency in scripting or coding languages like Python, Java, or Node.js
• Strong communication and presentation skills with executives and IT management
• API integration experience
• Troubleshooting and debugging expertise
• Experience with CloudFormation, Lambda, Lex, and contact flow design
• Familiarity with automation tools like Jenkins and GitLab CI/CD
• Contact center architecture knowledge
• Background in technology sales, pre-sales, or consulting
• Advanced AWS services and cloud architecture knowledge
• Salesforce Service Cloud familiarity
• Knowledge of other contact center platforms (e.g., Genesys, Cisco, Avaya)
• Experience with workforce management and outbound dialers
• Understanding of Agile and Scrum methodologies
• AWS Cloud Practitioner Certification
• AWS Developer Associate or Professional Certification
• AWS Solution Architect Certification or Professional
• Salesforce Certified Administrator

Pay

• California Annual Salary Range: 94,400 - 266,300 USD
• Cleveland Annual Salary Range: 87,400 - 213,000 USD
• Colorado Annual Salary Range: 94,400 - 230,000 USD
• District of Columbia Annual Salary Range: 100,500 - 245,000 USD
• Illinois Annual Salary Range: 87,400 - 230,000 USD
• Maryland Annual Salary Range: 94,400 - 230,000 USD
• Massachusetts Annual Salary Range: 94,400 - 245,000 USD
• Minnesota Annual Salary Range: 94,400 - 230,000 USD
• New York / New Jersey Annual Salary Range: 87,400 - 266,300 USD
• Washington Annual Salary Range: 100,500 - 245,000 USD