AWS Senior Site Reliability Engineer

About the role

The opportunity involves using VPC Flow Logs, CloudWatch metrics, and logs to analyze network behavior, debugging latency, packet loss, timeout, and cross-AZ traffic issues. The incumbent will own uptime and performance for customer facing services using SLO/SLI frameworks and error budgets; drive blameless postmortems and corrective actions. They will lead incident management, triage, and root cause analysis; coordinate cross-functional response and stakeholder communications. Establish and tune ing, dashboards, and log analytics using CloudWatch, AppDynamics, and Dynatrace for continuous monitoring of AWS and on-prem systems.

Responsibilities

• Using VPC Flow Logs, CloudWatch metrics, and logs to analyze network behavior.
• Debugging latency, packet loss, timeout, and cross-AZ traffic issues.
• Correlating application and network signals to reduce MTTD and MTTR.
• Own uptime and performance for customer facing services using SLO/SLI frameworks and error budgets; drive blameless postmortems and corrective actions.
• Lead incident management, triage, and root cause analysis; coordinate cross-functional response and stakeholder communications.
• Establish and tune ing, dashboards, and log analytics using CloudWatch, AppDynamics, and Dynatrace for continuous monitoring of AWS and on-prem systems.

Requirements

• Experience with deployment automation tools.
• Experience in scripting/automation.
• Ability to manage and implement system upgrades, patches, and migrations to keep systems current and secure.
• Knowledge of change management processes and functions, including compliance requirements for deployments.
• Excellent communication and collaboration skills, with a demonstrated ability to work effectively with cross-functional teams and external partners.

Qualifications

• 10+ years hands on in production operations/SRE and release engineering;
• Strong experience managing hybrid environments (AWS + on prem).
• Knowledge in Python and Shell scripting and Linux administration is a plus.
• Deep experience with observability (CloudWatch, AppDynamics, Dynatrace).
• Solid database fundamentals.

Skills

• Site reliability engineering.
• Cloud infrastructure.
• DevOps.
• Performance optimization.
• Disaster recovery.
• CICD.
• Service level management.

Pay

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Schedule

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico. Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance. Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).