AVP - VCG Inside Sales

About the role

The AVP of Inside Sales is a pivotal leadership role overseeing the Consumer Inside Sales organization, focusing on operational excellence, revenue generation, and strategic marketing integration.

Responsibilities

• Lead, mentor, and coach a team of Inside Sales leaders and specialists to exceed key revenue-driving metrics, including phone adds, Verizon Home Internet (VHI), Perks, and Value per Contact (VPC).
• Spearhead the evolution of Inside Sales strategy, driving inbound and outbound performance, call-routing optimization, and conversion improvements.
• Collaborate with Operations, Workforce Planning, IT, and Finance to scale results, implement hybrid sales models, and improve customer satisfaction (RIS/NPS).
• Build a strong, sales-driven culture, utilizing generative AI and internal tools to maximize team engagement, performance, and pipeline conversion.
• Analyze sales performance, forecasts, market conditions, and territory opportunities to drive growth, set quotas, and manage churn.
• Develop the organization through strategic hiring, professional development, and consistent communication of performance objectives and core values.
• Participate in high-level strategy meetings and lead cross-functional initiatives to resolve channel issues and implement process improvements.

Requirements

• Bachelor’s degree and/or equivalent work experience
• 10+ years of proven experience in a sales leadership role, with a strong track record of success in managing sales teams
• 5+ years of management experience
• Deep understanding of sales methodologies, processes, and best practices, with a strong emphasis on data-driven execution and hybrid sales models
• Demonstrated ability to build dynamic sales-driven cultures and drive employee development
• Excellent communication, interpersonal, and presentation skills, with the ability to influence, inspire, and drive alignment with cross-functional partners
• Ability to evaluate issues, provide solutions, and communicate effectively to VP and up-level executives
• Willingness to travel (30-50% of the time) to support live sales rallies, hub locations, and market visits

Qualifications

• Master’s degree
• Familiarity with workforce management, strategic call routing optimization, and integrating cutting-edge tools (like generative AI) into call center-specific systems
• Expertise in analyzing complex performance metrics (such as Value per Contact) and driving conversion optimization
• Experience leading and developing virtual teams while maintaining high levels of engagement and accountability

Skills

• Strong leadership and coaching skills
• Data analysis and reporting
• Strategic planning and implementation
• Collaboration and teamwork
• Effective communication and presentation skills
• Ability to manage remote and in-office teams

Benefits

• Health and wellness benefits including medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
• Matched 401(k) savings plan
• Up to 8 company paid holidays per year and up to 6 personal days per year
• Paid parental leave
• Adoption assistance and tuition assistance
• Other incentives

Pay

$170,500.00 - $327,000.00 annually based on a full-time schedule.

Schedule

This is a hybrid role with a defined work location that includes working from home and a minimum of three days per week in the office. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40.