AVP - VCG Inside Sales

About the role

The AVP of Inside Sales is a pivotal leadership role overseeing the Consumer Inside Sales organization, focusing on operational excellence, revenue generation, and strategic marketing integration.

Responsibilities

• Lead, mentor, and coach a team of Inside Sales leaders and specialists to exceed key revenue-driving metrics, including phone adds, Verizon Home Internet (VHI), Perks, and Value per Contact (VPC).
• Spearhead the evolution of Inside Sales strategy, driving inbound and outbound performance, call-routing optimization, and conversion improvements.
• Collaborate with Operations, Workforce Planning, IT, and Finance to scale results, implement hybrid sales models, and improve customer satisfaction (RIS/NPS).
• Build a strong, sales-driven culture, utilizing generative AI and internal tools to maximize team engagement, performance, and pipeline conversion.
• Analyze sales performance, forecasts, market conditions, and territory opportunities to drive growth, set quotas, and manage churn.
• Develop the organization through strategic hiring, professional development, and consistent communication of performance objectives and core values.
• Participate in high-level strategy meetings and lead cross-functional initiatives to resolve channel issues and implement process improvements.

Requirements

• Bachelor’s degree and/or equivalent work experience
• 10+ years of proven experience in a sales leadership role, with a strong track record of success in managing sales teams
• 5+ years of management experience
• Deep understanding of sales methodologies, processes, and best practices, with a strong emphasis on data-driven execution and hybrid sales models
• Demonstrated ability to build dynamic sales-driven cultures and drive employee development
• Excellent communication, interpersonal, and presentation skills, with the ability to influence, inspire, and drive alignment with cross-functional partners
• Ability to evaluate issues, provide solutions, and communicate effectively to VP and up-level executives
• Willingness to travel (30-50% of the time) to support live sales rallies, hub locations, and market visits

Qualifications

• Master’s degree
• Familiarity with workforce management, strategic call routing optimization, and integrating cutting-edge tools (like generative AI) into call center-specific systems
• Expertise in analyzing complex performance metrics (such as Value per Contact) and driving conversion optimization
• Experience leading and developing virtual teams while maintaining high levels of engagement and accountability

Skills

• Strong leadership and coaching skills
• Strategic planning and execution
• Data analysis and interpretation
• Effective communication and collaboration
• Ability to adapt to changing environments

Benefits

• Health and wellness benefits including medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
• Matched 401(k) savings plan
• Up to 8 company paid holidays per year and up to 6 personal days per year
• Paid parental leave
• Adoption assistance and tuition assistance
• Other incentives

Pay

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more.

Schedule

Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.