AVP, Technology Platforms & Operations

About the role

The Assistant Vice President (AVP), Technology Platforms & Operations will lead the reliability, resilience, and day-to-day operational excellence of the Workforce Benefits technology platform services. This role will own the "run" dimension of the operating model—ensuring platforms are stable, secure, scalable, and cost-effective while enabling rapid product innovation.

Responsibilities

• Ensure availability, performance, and resilience of all WBD platforms
• Own day-to-day operational health of core business platforms, infrastructure, and shared services
• Ensure platforms meet enterprise standards for availability, security, compliance, and recoverability
• Lead incident response, root cause analysis, and systemic remediation
• Establish mature service management practices including change control, release readiness, and operational metrics
• Partner with Enterprise Service Management (e.g., change board, incident management) to ensure alignment and compliance
• Drive consistent reporting on uptime, incidents, DR posture, and operational risk
• Lead DevOps, infrastructure, and platform engineering capabilities to improve automation, observability, and scalability
• Partner with Product Engineering to ensure platforms enable—not constrain—delivery velocity
• Optimize cost-to-run while maintaining reliability and growth readiness
• Act as the primary interface to enterprise infrastructure, platform teams, and engineering excellence for SRE
• Partner with operational leaders to align technology operations with business needs and service expectations
• Proactively surface operational risks and capacity constraints to executive leadership
• Build and develop platform engineering, operations, and reliability leaders
• Clarify role ownership across platform and service teams to reduce noise and escalation
• Foster a culture of operational excellence, accountability, and continuous improvement

Requirements

• 12+ years of experience leading enterprise platform operations, infrastructure, or SRE functions
• Proven track record operating large-scale, cloud-based platforms in regulated environments
• Proven success leading teams at scale in a highly regulated industry and complex matrixed organization
• Strong understanding of service management, DR/BCP, DevOps, and operational risk
• Executive-level communication skills and calm, decisive leadership under pressure

Qualifications

• Proven track record operating large-scale, cloud-based platforms in regulated environments
• Proven success leading teams at scale in a highly regulated industry and complex matrixed organization
• Strong understanding of service management, DR/BCP, DevOps, and operational risk
• Executive-level communication skills and calm, decisive leadership under pressure

Benefits

Your Benefits Start Day 1: Medical, Dental, Vision, and Wellbeing Reimbursement Account, Generous paid time off options, Paid Parental Leave, and an Adoption Assistance Program. Additionally, there is a competitive 401(k) savings plan with company match and an additional contribution regardless of participation.

Pay

Salary Range: $225,000 - $275,000

Schedule

On-site in Newport Beach, CA (preference) or Charlotte, NC.