AVP Technology Business Operations & Strategy

About the role

The AVP, Technology Business Operations & Strategy, is a pivotal executive role within the Workforce Benefits division at Pacific Life. This position is responsible for guiding the division’s technology ecosystem with the rigor expected of a Fortune-class organization and the agility of a growth-focused team.

Responsibilities

• Leader of leaders who ensure quality assurance, financial discipline, efficiency measures, and delivery across the entire product operating model.
• Talent Management – build strong talent within their own team as well as serving as the executive leader for the CIO to maintain talent management discipline across the organization.
• Coach and mentor across the product teams to improve performance and quality.
• Own delivery operating model and execution excellence across all product and platform teams.
• Own the end-to-end quality program, including automation, test strategy, and release readiness.
• Ensure predictable delivery outcomes through disciplined governance—not bureaucracy.
• Holds release readiness signoff authority to assure the system deployments deliver high quality, customer-facing solutions.
• Manage technology team’s budget planning, forecasting, and ongoing management in partnership with finance team.
• Partner with product management team to track value realization across product teams.
• Manage contracts, statements of work, and invoices across all teams.
• Management of vendors performing across the division’s technology portfolio, including contracts, budget, and performance management.
• Executive leader of the EIS core platform relationship, including contract decisions, executive engagements across companies, escalation management, and delivery/quality.
• Influence vendor roadmaps and execution to align with business and technology strategy.

Qualifications

• 12+ years of experience leading complex technology ecosystems, integrations, or platform assurance.
• Proven success leading teams at scale in a highly regulated industry and complex matrixed organization.
• Deep experience managing strategic SaaS vendors and large-scale system integrations.
• Strong understanding of quality engineering and architectural governance.
• Exceptional executive presence and ability to lead horizontally across organizations.

Benefits

Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation

Salary Range

Salary Range: $225,000 - $275,000

Internal Deadline to Apply

Wednesday, July 8, 2026