AVP Growth Strategy and Operations

Role Responsibilities

• Drive alignment across marketing, retail, lending, and call center teams
• Navigate competing priorities and keep initiatives moving
• Use customer feedback, performance data, and internal insights
• Translate inputs into clear priorities and execution plans
• Ensure decisions reflect both business outcomes and member experience
• Represent initiatives in executive conversations
• Respond to pressure with clarity and sound judgment
• Operate as a trusted extension of senior leadership in both thinking and communication
• Turn ambiguity into aligned action quickly
• Oversee execution across the team, including leadership of the Digital Implementation function
• Ensure work is moving through clear ownership, priorities, and follow-through
• Lead key initiatives from concept through execution
• Ensure work is clearly defined, coordinated, and outcome-focused
• Maintain momentum across multiple priorities
• Serve as a backup for any and all other functions in Growth Department
• Presents a helpful and positive attitude, focusing on solutions and promoting a collaborative environment at all times
• Practices and brings to life with the team our Yes And culture

Required Experience

• 6-10 years of experience in Marketing, Strategy, Operations, or related field
• Previous financial institution marketing experience is a plus
• Experience in leading complex, cross-functional initiatives with measurable outcomes
• Experience improving workflows, systems, or execution processes

Skills, Education And/or Certifications

• Bachelor's Degree in Marketing, Communications, or related field
• Excellent communication skills
• Strong organizational and project management skills
• Strong presentation skills, including executive-level interaction
• Can-do attitude - driven, detail-oriented professional who thrives in a fast-paced environment
• Proven ability to operate effectively in ambiguity and drive work forward
• Able to multi-task/manage several projects simultaneously with competing deadlines
• Fast learner, coachable, and receptive to correction
• Strong processing, analytical and problem solving skills
• Possess a strong work ethic and team player mentality
• Highly developed sense of integrity and commitment to member satisfaction