AVP, Sr Deposit Operations Officer

About the role

Assist Deposit Operations with branch operations related matters. Make oneself available to resolve branch daily issues by answering inquiries regarding overall operations, including legal, compliance and policy/procedural questions, and provide decision-making guidance, as necessary on more complex inquiries.

Responsibilities

• Answers branch or department inquiries on branch operations, policy/procedures, customer service, compliance, and training related issues.
• Analyze and resolve any related procedural issues.
• Develops and documents new or changes in the branch process and procedures improving the efficiency of overall branch operations.
• Plans and conducts branch quality-control reviews, assess and document identified operational and compliance risks, identify operational deficiencies/weaknesses, reinforce established policies and procedures, and provide the necessary training.
• Reviews Business and Consumer New Account Documentation to ensure compliance.
• Participates in conversion activities during new branch/closure/mergers/acquisitions by providing operational support as applicable.
• Assists in conducting and implementing projects of small to moderate scope.
• Performs Quality Control testing to identify document errors, track trends, and escalate findings to department managers for timely remediation.
• Performs other assignments as deemed necessary by the Bank.

Qualifications

• Education: College degree with business classes preferred or equivalent experience required.
• Experience: 3-5 years of deposit operations experience, preferably in a back-office environment required.
• Strong understanding of banking regulations and operational controls.
• Skills/Ability: Ability to read and interpret complex regulations and provide written procedures that are easily understandable. Must have excellent oral, written, and interpersonal communication skills and be able to communicate clearly at all levels. Must be detailed oriented with excellent follow-through skills and the ability to function in a team environment. Exercises good judgment when providing decision-making guidance that impacts both internal and external customers. Must be committed to seeking opportunities for improvement and increasing efficiency. Great quality and quantity of work, job knowledge, customer service skills, problem solving, and ability to work independently and demonstrate initiative in new assignments.
• Bilingual (English and Mandarin or Cantonese) a plus.

Other Details

• Pay: $32.21 – $36.92 / hour, Pay determined based on job-related knowledge, skills, experience, and location.
• Benefits: Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).